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Mark Jahnke

Overview Reviews (18) Inventory (131)

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Mark Jahnke

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Mark Jahnke

Technician

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.6

18 Reviews

Overview Reviews (18) Inventory (131)

Dealership Experience

14 yrs, 4 mos

Industry Experience

14 yrs, 4 mos

4.6

18 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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18 Reviews of Mark Jahnke

October 02, 2024

Dealership Rating

Employee Rating

They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More

by Mmease

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Matthew Dean

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Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

September 05, 2024

Dealership Rating

Employee Rating

Christain Diaz has to be the most reliable/trustworthy service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think ot service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think otherwise maybe you should look into the mirror. More

by isaiahhoman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Blayke Mccarthy, Eric Hippen, Cameron Kerns, Chonesanh Outhavong, Christian Diaz, Felipe Soriano-Sosa, Travis Richardson

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Sep 06, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Isaiah! It’s fantastic to hear that Christain Diaz has made such a positive impression on you with his reliability and trustworthiness. We’re proud to have him on our team and appreciate your kind words. If you need anything in the future, don’t hesitate to reach out to us at Lithia Hyundai of Anchorage!

May 17, 2024

Dealership Rating

Employee Rating

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More

by cammeron.hull

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook

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May 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

November 18, 2023

Dealership Rating

Employee Rating

Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More

by BECCAPOOH22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Joshua Shook, Travis Richardson , Dana

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Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Nov 20, 2023 -

Lithia Hyundai of Anchorage responded

- Management

October 21, 2023

Dealership Rating

Employee Rating

Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook, Matthew Dean

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Oct 23, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

July 20, 2023

Dealership Rating

Employee Rating

The staff were kind courteous, helpful, and I didn’t had to wait too long to wait too long More

by NONE3liz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez

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Jul 21, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a quick and helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 15, 2023

Dealership Rating

Employee Rating

Everything was good and I was served really fast. I was in there that long I was in there that long More

by NATHANIELHART729

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevins Mercedes, Eric Hippen, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Joshua Shook , Nathan Carter, Robbinson Rodriguez

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Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Nathaniel, Thank you for the review. We are glad your time with us was a quick and efficient experience. We hope to see you again here at Lithia Hyundai of Anchorage.

Jul 21, 2023 -

NATHANIELHART729 responded

I enjoyed my service in AK

July 14, 2023

Dealership Rating

Employee Rating

Fast service great customer service good communication was able to get my truck done extremely fast. was able to get my truck done extremely fast. More

by Christian

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez

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Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Christian, Thank you for the review. We are glad your time with us was a fast and friendly experience. We hope to see you again here at Lithia Hyundai of Anchorage.

May 18, 2023

Dealership Rating

Employee Rating

Very courteous, fast service! “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so schedul “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so scheduled oil change etc on another day and will continue with this service dept! More

by Wills

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez

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May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad we could get you in and provide you with a great service. We hope to see you again here at Lithia Hyundai of Anchorage.

May 02, 2023

Dealership Rating

Employee Rating

Amazing customer service my experience was great they had my stuff done quickly and with out any issues my stuff done quickly and with out any issues More

by KARLIE_JUDKINS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hayden Baker, Joshua Shook

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May 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Karlie, Thank you for the review. We are glad your time with us was an amazing experience. We hope to see you again soon.

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