Mark Foster

Extremely slow. Made an appointment at 7 am and got there at 6:45. Only needed an oil change and didn’t get my car until 9:30-9:40 am. They didn’t touch my car until Made an appointment at 7 am and got there at 6:45. Only needed an oil change and didn’t get my car until 9:30-9:40 am. They didn’t touch my car until 8:30. Asked the manager at 8;30 why my car wasn’t touched till 8:30 and he tried to say there was 3/4/cars ahead yet my appointment at 7. At 9:20 I went to Service advisor and he acted confused in why I was still there and went to check for me. He came back saying they were just finishing and topping off the oil. That’s a lie it doesn’t take over an hour to do an oil change. He then tried to say I was the first car they worked on, another lie because how was my car the first one worked on if my appointment was at 7 and it was now 9:30 am? Then he tried to say he’ll ask again but my cars should be done. He never asked again. Then that service advisor, Brett. Gave me a form for a survey I should be receiving saying what I should put for a free oil change. It basically said to put yess or good job for eeverything. That’s a slap in the face. Especially since I sat there for xxxx near 3 hours for an oil change and wasn’t offered a shuttle service and that was one of the questions on the form he gave me. More

by barrsheree6 Verified Customer Verified Customer

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Jesse, and the Team werr professional and went the extra mile to assist me. Followed up and was responsive to my requests in a timely manner. I would recommend for service. mile to assist me. Followed up and was responsive to my requests in a timely manner. I would recommend for service. More

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Kia West is the only place to get your Kia serviced! Plus they do tires on most cars. I use them for my other cars too! Excellent service! Plus they do tires on most cars. I use them for my other cars too! Excellent service! More

by lbradley2k Verified Customer Verified Customer

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They using my gas for personal I given my car whit 294 gallon mileage, they give back to me 254 . I went for check engine lights suppose to cover Indop paid $1800 . Was $2150 after I reach the manager M gallon mileage, they give back to me 254 . I went for check engine lights suppose to cover Indop paid $1800 . Was $2150 after I reach the manager Mark foster He give a discount after I talk to him his consider I don't is fair I am not happy about their service. More

by mariesubtyl66 Verified Customer Verified Customer

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Took my car to KIA West on Colonial Road 30K maintenance and oil change. They took the car quickly and examined it and explained what needs to be done. They were very professional and organized. They worked and oil change. They took the car quickly and examined it and explained what needs to be done. They were very professional and organized. They worked on my car and took care of it quickly. At the front desk Brett Communicated with me regularly and updated the status, also manager Marc and Gabriel also stop by and ensure that I was taking care of. It’s a great dealer to visit. More

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Awsome services i been with them since 2018 bought two new a 2020 and a 2025 kids soul from them I would recommend them new a 2020 and a 2025 kids soul from them I would recommend them More

by anacelysv Verified Customer Verified Customer

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This experience was a hot mess and the staff is not qualified based on inspecting the car qualified based on inspecting the car More

by ENGLISH1223 Verified Customer Verified Customer

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Que muy complacido con todo el servicio dado,la verdad de que no tengo ninguna queja que no tengo ninguna queja More

by cluisjose246 Verified Customer Verified Customer

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Excellent service. Place clean and neat. Promptly response of my questions. Recommended 100%. Great and responsible staff. Clean environment Place clean and neat. Promptly response of my questions. Recommended 100%. Great and responsible staff. Clean environment More

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Excellent service, and quickly response in attendance. Quite neat and clean. Recommend this place. Happy costumer Quite neat and clean. Recommend this place. Happy costumer More

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