Mark Espinoza
Mark Espinoza at Jaguar Land Rover Riverside
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Mark Espinoza

Service Advisor

Jaguar Land Rover Riverside

8051 Auto Drive
Riverside, CA 92504

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4.2
6 Reviews
4.2

6 Reviews

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6 Reviews of Mark Espinoza

September 09, 2024

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Employee Rating

They are the best. yes I'm a member the Jaguar club and they take care of my car quite well More

by phillip23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Bridges

Sep 13, 2024

Jaguar Land Rover Riverside responded

Thank you, Phillip, for your fantastic review! We're honored to have you as a member of the Jaguar club, and we're thrilled to hear that our team takes great care of your car. We look forward to continuing to provide you with exceptional service at Jaguar Land Rover Riverside!

August 17, 2024

Dealership Rating
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Service understood my needs and the issue was addressed in a timely manner. Time in the shop was better than expected and I was pleased with the quality of the work. More

by djpoff
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Hildebrand

Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your positive feedback! We're glad to hear that our service team understood your needs and addressed the issue promptly. It’s great to know that you were pleased with both the quality of the work and the time it took. We appreciate your business and look forward to serving you again!

August 15, 2024

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Great experience but I don’t know who Mark Espinoza is. The experience has been easy and comfortable. More

by ANTHONY.BOGER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Patrick Branson

Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your feedback, Anthony! We're glad to hear you had a great experience. We’re sorry for any confusion about Mark Espinoza. If you have any further questions or need additional assistance, please let us know. We look forward to serving you again!

August 14, 2024

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Waisted my time . I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gav More

by MAZENHANTULI
Service Price Transparency
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Recommend Dealer
No
Aug 28, 2024

Jaguar Land Rover Riverside responded

I’m really sorry to hear about the frustration and inconvenience you’ve experienced. It’s disappointing when service doesn’t meet expectations, especially after being a loyal customer for many years. To address this, please reach out directly to our Customer Service Manager at Jaguar Land Rover Riverside. We want to ensure that your concerns are heard and that we resolve this issue to your satisfaction. Your loyalty is important to us, and we’re committed to making things right. Thank you for sharing your feedback, and we appreciate your patience as we work to address this matter.

August 13, 2024

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Was a fast and wonderful experience on buying. Customer service spoiled me and my Sales Consultant John Pham was very helpful More

by robertortega2525
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott McCloud, Miguel Ruiz, Daniel Bridges , John Pham 5 stars

Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your wonderful review! We’re thrilled to hear that your buying experience was fast and enjoyable. John Pham and our customer service team are delighted to have made your experience special. If you need anything else or have any further questions, don’t hesitate to reach out. Enjoy your new vehicle and thanks again for choosing us!

August 09, 2024

Dealership Rating
Employee Rating

Everyone has been great. The issue itself has been rather frustrating but I will say the entire staff has been very attentive. More

by jmilliken93
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your kind words! We're sorry to hear that the issue has been frustrating, but we're glad our team has been attentive and supportive throughout. If there's anything more we can do to assist you, please don't hesitate to let us know.

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