Mark Baker | Page 20

My daughter and I were traveling in our 2016 Subaru Legacy on I-81 northbound last week and blew a tire unexpectedly. By God’s grace, we were just a few miles from the dealership. Initially, we thought Legacy on I-81 northbound last week and blew a tire unexpectedly. By God’s grace, we were just a few miles from the dealership. Initially, we thought we would have to replace all four tires. I called around to local tire centers before realizing there was a Subaru dealership just a few blocks away. We came in and Mark immediately calmed our frazzled nerves. He checked the stock for tires (there was one set available), and took the car in immediately to switch them out, quoting us a price that was hundreds less than the (discount!) tire centers. After waiting a short while, he returned to tell us that the mechanic had been able to put a strong patch on the inside of the tire, and there was no need to replace them. Mark said he couldn’t in good conscience sell us four new tires when the ones we had were still in good condition and the hole was safely patched. He also noticed and replaced a burned out license plate light. I was so immensely pleased with his honesty and customer service— even though we live 4 1/2 hours away, I would almost be willing to make a drive that far just to find such a trustworthy shop. We can’t thank you enough. Merry Christmas! More

by GOLDFISH_74 Verified Customer Verified Customer

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They ha a great service team here! Outstanding customer service and timely work on my car Outstanding customer service and timely work on my car More

by AURELIEN.GABRIELE Verified Customer Verified Customer

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Mark and I everyone I had dealings with were very professional, caring, understanding and willing to help in anyway they could that their dealership and Subaru company would let them. professional, caring, understanding and willing to help in anyway they could that their dealership and Subaru company would let them. More

by galewins Verified Customer Verified Customer

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Every time I come to Southern Team Subaru is a great experience. They take great care of my 2024 Crosstrek, with reasonable prices and no surprises. Just outstanding service and a comfortable place to r experience. They take great care of my 2024 Crosstrek, with reasonable prices and no surprises. Just outstanding service and a comfortable place to relax while their mechanics take care with precision and promptness. More

by jtylerva Verified Customer Verified Customer

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Professional and efficient They were very kind, professional, and efficient. I always feel I am getting the best and honest service here professional, and efficient. I always feel I am getting the best and honest service here More

by Klgoodhart1254 Verified Customer Verified Customer

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Southern Team is the Best ! !!! And Mark Baker always takes care of anything my car needs and any questions I have. I appreciate them SO MUCH !!!!! !!! And Mark Baker always takes care of anything my car needs and any questions I have. I appreciate them SO MUCH !!!!! More

by Wendy Verified Customer Verified Customer

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I’m always impressed with the professionalism of the staff; however, I absolutely despise the new automated system with ‘Pam’ for scheduling service. I was told it would take 4 to 5 weeks to get an oil staff; however, I absolutely despise the new automated system with ‘Pam’ for scheduling service. I was told it would take 4 to 5 weeks to get an oil change. I drove over and booked an appointment for the end of the week. Everyone I’ve talked to despises that system so please do better and give us a real person to talk to. Thank you. More

by REBECCAKOFFMAN Verified Customer Verified Customer

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Great experience with nice people to take care of everything. I like the area provided for the wait time. everything. I like the area provided for the wait time. More

by c.saunder1959 Verified Customer Verified Customer

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Everyone is do friendly and helpful. Whenever something needs to be done, they take the time to fully explain what’s going on. Whenever something needs to be done, they take the time to fully explain what’s going on. More

by GLMALINOWSKI0 Verified Customer Verified Customer

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Everyone at the dealership was friendly and knowledgeable. They kept me informed every step in the process. knowledgeable. They kept me informed every step in the process. More

by peowens1 Verified Customer Verified Customer

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