Marisela Guzman
Marisela Guzman at Claremont Toyota
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Marisela Guzman

Customer Relations Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.2
444 Reviews

Dealership Experience

15 yrs

Industry Experience

19 yrs

Languages Spoken

English English

Spanish Spanish

4.2

444 Reviews

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444 Reviews of Marisela Guzman

December 12, 2024

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Employee Rating

Staff are friendly and helpful. The service writers seemed under staffed when I was there, but everything was taken care of in a timely manner. More

by ASOFA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Claremont Toyota responded

We're glad to hear you had a positive experience with our friendly staff, and that everything was taken care of in a timely manner. Your feedback is invaluable in helping us serve you better! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 03, 2024

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Employee Rating

Claremont Toyota is a very good company to fixed cars. . I will come there again and again . More

by FOK714BNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Claremont Toyota responded

Thanks for your kind words! We're thrilled to hear you had a great experience with us. We look forward to seeing you again for all your car needs. Your support means a lot! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

November 30, 2024

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This place has awful customer service. Lie about prices and services. Lie on your paperwork about you refusing service. Not trust worthy. Scammy. And prices are ridiculous. Made me do a te More

by REDRIDINGHOOD4315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 02, 2024

Claremont Toyota responded

Transparency is a top priority to us here, which is why this is discouraging to read. At your convenience, we'd like to learn more about these concerns and do our best to address them. Please contact us when you have a moment to speak. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 21, 2024

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Communication was poor. Milking job hard. A minor repair needed 4 days which I think is absurd. promised to be finished in 4 days which took entire 5 days, and I had to keep More

by tijom520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 23, 2024

Claremont Toyota responded

We're discouraged to see services took this long and you're dissatisfied. We value both your opinion and satisfaction, which is why we'd like to speak with you about this at your convenience. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2024

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Employee Rating

Poor communication after sale. very aggressive to have you sign paper and kick you out of door; afterward, they do not give a dime. You have to be the aggressive one to reach out t More

by tijom520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 03, 2024

Claremont Toyota responded

It's vital we are providing our guests with updates on the status of their vehicles. If you've still not had the chance to speak with anybody, please contact us at your earliest convenience and we will be happy to assist you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 12, 2024

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Employee Rating

Buena atención, muy amables y muy responsables, ayudan mucho a las personas q no hablamos ingles More

by YOJANIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Henry Figueroa

Jun 13, 2024

Claremont Toyota responded

Gracias, Yojania, por tus amables palabras! Estamos encantados de saber que tuvo una experiencia positiva con nuestro equipo. Nuestro objetivo es brindar un excelente servicio a todos nuestros clientes. Apreciamos sus comentarios y esperamos poder servirle nuevamente pronto. Saludos, Equipo de Relaciones con el Cliente guestrelations@claremonttoyota.com 909-625-1500

April 30, 2024

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They were very friendly. Mr. Martinez and all the staff at Claremont Toyota made me feel comfortable and not pressured at all. I totally recommend them to everyone!!! More

by singhsjacqi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Martinez, Felix Talavera Camacho , Leo

May 01, 2024

Claremont Toyota responded

Thank you for taking the time to share your positive experience with us at Claremont Toyota. We are thrilled to hear that Mr. Martinez and our team provided you with a comfortable and pressure-free environment. We appreciate your recommendation and look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 27, 2024

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Olive and Chantell were awesome Great service from both of them. I’ll be back soon More

by ESANS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Wright, Jay Han, Mo Alsalamony , Luis Estrada

Apr 29, 2024

Claremont Toyota responded

Hi ESANS04, thank you for the positive feedback! We're thrilled to hear that Olive and Chantell were able to provide you with great service. We can't wait to welcome you back soon for another fantastic experience. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 16, 2024

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Employee Rating

Olive Vedoy Pratt is an AWESOME Service Advisor! Very friendly and helpful!! She has helped my wife with servicing our vehicles for years. I got her for the first time on this last service appointme More

by DAMON.NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Marquez, Tony Sanchez

Apr 17, 2024

Claremont Toyota responded

Hi Damon! Thank you for sharing your positive experience with Olive! We are thrilled to hear that she provided you with exceptional service. We appreciate your loyalty and look forward to continuing to provide top-notch service for you and your wife in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 13, 2023

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Employee Rating

quick and straight to the point, good experience, little slow submitting paperwork to the bank More

by GEOFFZUNIGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: people I worked with weren't listed

Sep 14, 2023

Claremont Toyota responded

We're happy that overall you had a quality car-buying experience. Thank you for the opportunity to earn your business and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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