Mario Rodriguez

INFINITI of Lynnwood responded

Thank you for sharing your experience with us! We’re so glad to hear that your purchase was painless and that you appreciated the simple, honest, and straightforward process. It’s especially rewarding to know our team made the experience pressure-free while ensuring you found exactly what you were looking for. We truly value your trust and look forward to assisting you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your kind feedback and for being a loyal, repeat customer! We’re delighted to hear that our team was very helpful, extremely friendly, and knowledgeable about your vehicle. Your continued trust means so much to us, and we truly look forward to welcoming you back again. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Dear Harold, Thank you for your feedback. We understand your frustration and genuinely want to help resolve the concerns you’re experiencing. Please know that our management team has made several attempts to reach you, but we have not yet received a response. We’re still here and ready to assist however we can. Additionally, I’d like to kindly clarify that Erica Lin, who is mentioned in the review, is not based at INFINITI of Lynnwood and has never had any interaction with you. She is part of our Bellevue team and wasn’t involved in the sale or service of your vehicle. We’d appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to reach out at your earliest convenience. Sales Management Team INFINITI of Lynnwood (425) 409-6274

INFINITI of Lynnwood responded

Thank you so much for sharing your detailed experience with us Craig! We’re thrilled to hear that Collin and Victor made your truck-buying process smooth and enjoyable, and that you felt comfortable and welcomed throughout. It means a lot that you appreciated the friendly, pressure-free atmosphere we strive to provide here at INFINITI of Lynnwood. We’re also glad you’re loving your new Tacoma! If there’s ever anything you need or any questions that come up, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the kind words, Douglas! We’re so glad to hear that you had a positive experience with our team. It’s always our goal to be fair, reasonable, and ensure everything is just right—especially when it comes to your vehicle. We truly appreciate your feedback! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We’re so glad to hear that your experience with us was relaxed, friendly, and efficient. Taking the pressure out of the car-buying process is exactly what we aim for, and it's great to know our team delivered on that. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Deanna! We're thrilled to hear that you've consistently had a positive experience with our service department. Providing honest, straightforward, and easy service is exactly what we strive for, and we're so glad it's made a difference for you. If you ever have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that your second vehicle purchase with INFINITI of Lynnwood was a smooth one, and we’re honored to have earned your continued trust. We also appreciate your honest ratings on the different aspects of your experience, your feedback helps us improve and continue providing excellent service. If you have any questions or need anything at all, please dont hesitate to reach out to me. We're committed to providing the best possible customer service and look forward to assisting you again in the future! Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We’re glad to hear that our team went above and beyond to help you get your car and assist with any issues afterward. Your satisfaction and willingness to do business with us again mean a lot. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the fantastic review Michael! We're thrilled to hear that Rey provided such a great experience by truly listening and delivering on what mattered most to you. We’re also glad the rest of the team contributed to making it one of your best car-buying experiences! We truly appreciate your kind words and the trust you placed in us. If you ever have any questions or need anything moving forward, please don’t hesitate to reach out—we’re always here to help. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com