Mario Paniagua
Mario Paniagua at Big Star Cadillac
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Mario Paniagua

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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5.0
56 Reviews

I have been in automobile sales for 9 years. Prior to that, I served in the U.S. Navy. As a sailor, I was an Operations Specialist assigned to a Combat Operations Center. I have always had love for cars even as a child, and right after the Navy, a family member recommended the car business. I fell in love with the business and helping people and especially fellow veterans and active service members. I enjoy seeing my customers reactions when they get into their new car, that they are taking home for the first time.

Dealership Experience

2 yrs, 9 mos

Industry Experience

9 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

5.0

56 Reviews

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56 Reviews of Mario Paniagua

January 18, 2025

Dealership Rating
Employee Rating

They had the right vehicle and were both easy to work with. When we buy another vehicle, we will be back. More

by MICHAELGANZ73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Mascorro, Nina Diaz

Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 30, 2024

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Good experience. Seemed a bit too busy for the staff available to help the guests. More

by john@diversemetalproducts.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Barrett

Dec 30, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 06, 2024

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Employee Rating

Ainsley is friendly and provides all the information regarding my recent service or future service my vehicle will need. No surprises, thank you Ainsley!! More

by nancy_77093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark , Benjamin Rodriguez

Dec 09, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 24, 2024

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Employee Rating

Mario sold us a car over a year ago and he has continued to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he More

by Mbarnett1221
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Nov 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience with my team. Of course, we are happy that Mario was able to get you taken care of. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

November 12, 2024

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Employee Rating

Great car buying experience. Mark and Daisy went above and beyond to make sure I was happy with my new vehicle. More

by Brunomon1989
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Daisy Gutierrez

Nov 12, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 02, 2024

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Our salesman, Mario, was great! He made the sale very easy! We will be loyal customers moving forward! More

by brooke34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica

Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 17, 2024

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Employee Rating

Easy to work with and no hassle. Did exactly what they said they would. Would highly recommend! More

by Kory Kress
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 16, 2024

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Employee Rating

Fastest easiest car purchase I have ever made. Everyone was very friendly and courteous. Mario was a professional and fast, I told him what I wanted and he found my car right away exactly what I More

by firedude2936
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 10, 2024

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Employee Rating

The 2 salesman were great. They ordered another remote for the xt6 because it only has one that was pretty great. More

by nelson578934
Recommend Dealer
Yes

Other Employees Tagged: zzCyron zzMayo

Oct 10, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 05, 2024

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Employee Rating

From start to finish, this was the fastest, easiest car purchase I have ever experienced, everyone at the dealership was kind, courteous and friendly, and most importantly I’m totally in love with my new C More

by ryflores5011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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