Mario Paniagua
Mario Paniagua at Big Star Cadillac
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Mario Paniagua

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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5.0
58 Reviews

I have been in automobile sales for 9 years. Prior to that, I served in the U.S. Navy. As a sailor, I was an Operations Specialist assigned to a Combat Operations Center. I have always had love for cars even as a child, and right after the Navy, a family member recommended the car business. I fell in love with the business and helping people and especially fellow veterans and active service members. I enjoy seeing my customers reactions when they get into their new car, that they are taking home for the first time.

Dealership Experience

2 yrs, 10 mos

Industry Experience

9 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

5.0

58 Reviews

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58 Reviews of Mario Paniagua

January 30, 2025

Dealership Rating
Employee Rating

Everything was good on deal except I was only given one key fob to my new car. As a dealership they should have order a 2nd key fob for me or at least offered to get me one at a discounted price. More

by peveto_susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton

Jan 30, 2025

Big Star Cadillac responded

Thank you for your business and your review about your recently purchased pre-owned vehicle. We understand your concern about only receiving one key. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate team as part of our commitment to continuous improvement. Our current policy for pre-owned vehicles, excluding Cadillac Certified Pre-Owned vehicles, is to pass along all keys that were provided to us by the previous owner. We do not order additional keys or key fobs for these vehicles. This means that the number of keys you received is the same number we received when the vehicle was traded in or acquired. We understand this may be inconvenient for some, and we apologize for any frustration this may cause. While we cannot provide an additional key at no cost, we would be happy to assist you with obtaining a replacement key for you through our service department. Please let Mario know if you would like us to assist with this and feel free to reach out to me should you have other concerns. Thank you. Mike Pierce General Manager, mpierce@bigstarcadillac.com.

January 30, 2025

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Employee Rating

Mario went above and beyond to make us happy with our purchase. Everything was so easy. Thank you!! More

by Nikki Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 18, 2025

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Employee Rating

They had the right vehicle and were both easy to work with. When we buy another vehicle, we will be back. More

by MICHAELGANZ73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Mascorro, Nina Diaz

Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 30, 2024

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Employee Rating

Good experience. Seemed a bit too busy for the staff available to help the guests. More

by john@diversemetalproducts.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Barrett

Dec 30, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 06, 2024

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Employee Rating

Ainsley is friendly and provides all the information regarding my recent service or future service my vehicle will need. No surprises, thank you Ainsley!! More

by nancy_77093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark , Benjamin Rodriguez

Dec 09, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 24, 2024

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Employee Rating

Mario sold us a car over a year ago and he has continued to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he More

by Mbarnett1221
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Nov 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience with my team. Of course, we are happy that Mario was able to get you taken care of. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

November 12, 2024

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Employee Rating

Great car buying experience. Mark and Daisy went above and beyond to make sure I was happy with my new vehicle. More

by Brunomon1989
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Daisy Gutierrez

Nov 12, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 02, 2024

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Our salesman, Mario, was great! He made the sale very easy! We will be loyal customers moving forward! More

by brooke34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica

Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 17, 2024

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Employee Rating

Easy to work with and no hassle. Did exactly what they said they would. Would highly recommend! More

by Kory Kress
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 16, 2024

Dealership Rating
Employee Rating

Fastest easiest car purchase I have ever made. Everyone was very friendly and courteous. Mario was a professional and fast, I told him what I wanted and he found my car right away exactly what I More

by firedude2936
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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