Mario Granados

My experience at Audi Ontario was great! The staff were extremely helpful and made car buying a breeze. My salesman, Mario Granados, was the absolute best. He worked hard to ensure I got the The staff were extremely helpful and made car buying a breeze. My salesman, Mario Granados, was the absolute best. He worked hard to ensure I got the car I wanted; so responsive to all of my questions in regards to the car and the buying process. I highly recommend Mario and everyone at Audi Ontario. More

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This dealership is a scam. I purchased an Audi Q5 Prestige from this dealer last November. Sales person Mario sneaked in lo jack, Eco-Bond and extended maintenance warrantee to I purchased an Audi Q5 Prestige from this dealer last November. Sales person Mario sneaked in lo jack, Eco-Bond and extended maintenance warrantee to the contract. Finance guy Dean didn’t go over these items with us. We were rushed out because they were closing. Next day we found out the weird charges, revisited them and the real fun began. Manager Chris Blair said he would talk to the management and credit back unreasonable fees. We called a week later. He promised that they are going to credit back my money by end of December 2024. Money didn’t arrive as promised. Then he ghosted us. In January I called their headquarters asked where is Chris Blair. Chris Blair all of sudden came back to life and called me. He said a check of over $4000 will be mailed to me by Jan 19th. Never arrived. Called again, Blair said there would be no checks, fund will be credited to my financing bank and will be there in Feb. called bank in Feb. no re-fund. Called Chris again, he promised would send an email to internal department and said I needed to approve the email. The refund now became 2800. After this email, nothing happened . Sent him 5 follow up emails since and he ghosted again. Right now it is August 2nd 2024 and guess what Chris disappeared no fund received. Right now the 5000 initially promised nor the 4000 later promised nor later 2800 last promised does not matter anymore. I felt so being played and insulted. This is how this dealership conduct their business. Chris Blair is unscrupulous and deplorable. * This is the update after this review. Chris Blair miraculously came back to life again with a simple email saying he just came back from vacation. He must have a good job that pays him so well he could take a vacation from May because he has been blatantly ignoring my emails since May. He then threw a tantrum and decided to totally play death. This place should be closed down immediately. *Update: more nightmare with self claimed GM Emil—this person is nothing like the respond he made to my review. I never received a phone call nor an email regarding the solution to this matter until i was informed my Audicare was cancelled with an amount of far less than what i paid for. I paid 1499 for this Audicare, which i highly suspect that i was overcharged because Chris Blaire once mentioned to me the Audicare is 699. But anyways i was refunded with 700+. I asked Emil the reason behind it and he became very impatient and rude and said it is not humanly possible to get an answer. Later he sent me a screenshot from Audicare services, no explanation, just oneline: “here is the dialogue”. How rude can a person be to your customer!!! I requested him to reinstate my Audicare because he did not inform me or confirmed with me about cancelling the guarantee on my behalf. He said it cannot be reinstated!! And next day, he wrote an email saying this is his final email regarding this matter!! Guys! He messed up my Audicare and basically said thats it! Go away!!! Don’t bother me any more!! Can you believe it??!! long story short, i called Audi America reinstated my Audicare. Raised a case with Audi America regional manager. An investigation is underway. Guys if you have a thing with this dealer i recommend you raise cases with Audi America Have them investigate the unscrupulous business and bulling attitude toward you!! I also set up a Facebook page for you called class action on Audi Ontario. Please join me there! To be continued. More

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Visited Walter’s Audi in Ontario in search of a SUV EV after visiting two other dealerships. We were greeted by Mario Granados, the most informed sales representative we had met out of the three dealershi after visiting two other dealerships. We were greeted by Mario Granados, the most informed sales representative we had met out of the three dealerships. He guided us through the options available and worked with us to come to a deal that met our expectations. Overall, a very positive experience. More

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Mario Granados is an excellent salesperson. We were provided with all information regarding this pre-owned car and its comparison against similar cars. He has been very friendly and professiona We were provided with all information regarding this pre-owned car and its comparison against similar cars. He has been very friendly and professional in resolving our concerns. Excellent job. More

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Very helpful and worked with me for the best financing that was available for my purchase. that was available for my purchase. More

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Tyrone helped me to secure CPO veichle . Very friendly and he even came over on his day off to help me secure deal . Compitative pricing and friendly staff . Very friendly and he even came over on his day off to help me secure deal . Compitative pricing and friendly staff . More

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Excellent service, specially Mario Granada is the one definitely deserve it 5 stars. Also the manager Brett was very helpful. definitely deserve it 5 stars. Also the manager Brett was very helpful. More

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We had a good time from the beginning to the end. You guys are awesome You guys are awesome More

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This dealership had a nice variety of Audis in stock. The parking lot looked clean and organized. The bathrooms were clean and the employees were welcoming/friendly. The parking lot looked clean and organized. The bathrooms were clean and the employees were welcoming/friendly. More

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Outstanding customer service! Thank you Mario and Brett for your help and professionalism throughout the car buying process. Thank you Mario and Brett for your help and professionalism throughout the car buying process. More

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