Marilyn Batres
Marilyn Batres at Paramus Hyundai
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Marilyn Batres

Customer Care

Paramus Hyundai

234 Route 4 East
Paramus, NJ 07652

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14 Reviews

Dealership Experience

17 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

Languages Spoken

Spanish Spanish

Employee Video

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14 Reviews

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14 Reviews of Marilyn Batres

October 18, 2024

Dealership Rating
Employee Rating

We Purchased our First Hyundai through Paramus Hyundai. The Salesman Iggi Barreto helped us negotiate and secure a deal that we were most comfortable with. The delivery of vehicle was truly a personal expe More

by Joecacciato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Gombocz, Iggi Barreto , Eli Zero

April 30, 2024

Dealership Rating
Employee Rating

Excellent service very knowledgeable they have state of the art technology and techs that know the vehicle Thank you More

by Sktonuzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Jelling

April 22, 2023

Dealership Rating
Employee Rating

Never get a straight answer. Ms batres started out ok now they ignore me. And tell straight out lies. I'm giving a few more days to straighten out my problems . If not I'm just More

by Braveheart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: D'carlo

Apr 25, 2023

Paramus Hyundai responded

Hello, Our team strives to ensure each and every customer receives a response. To determine what may be outstanding, please contact me directly. Respectfully Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Apr 26, 2023

Braveheart responded

i contacted you day`s ago and you never responded. and other times it took days to get a response when contacting others at this dealership ! SAD !

July 01, 2022

Dealership Rating
Employee Rating

My salesperson Iggy Bareto was excellent could not have asked for a better experience! I have been leasing cars for many years prior andhave never walked away so pleased. The crew and owners were so help More

by realtorcharlene
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gombocz, Iggi Barreto, Rocco Auriemma, hcurcio Admin, mbraulm Admin, Brandon Martinez , Michael Gibson, Dave Porter, Matthew Zarcone

Jul 05, 2022

Paramus Hyundai responded

Many thanks for your recognition of Hyundai of Paramus here on DealerRater. Our Sales Department thrives on providing our customers with a helpful car-buying process and an excellent experience so that they drive away from our dealership satisfied with their purchase. We're happy to see that we've done just that for you! We appreciate you recommending us and hope to see you again in the future.

September 14, 2021

Dealership Rating
Employee Rating

Stressful Horror ShowStay away from their Service Stressful Horror Show Stay away from their Service Department No one knows what they’re doing More

by KenRein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Rocco Auriemma, hcurcio Admin, mbraulm Admin , Annie Ramaglia, The person who answered the phone was rude and had an attitude and put me on indefinite hold twice.

Sep 14, 2021

Paramus Hyundai responded

Hi, Thank you for bringing your recent experience with our Service Department to our attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

Sep 14, 2021

KenRein responded

Just spoke to Vivian Rappa the Service Manager. She blamed everything on the storm and her Call Center. I asked why the call center was not alerted to the situation about cancelled appointments…no answer Why they keep calling about a part…she sees no part ordered. It’s obvious why this service is a messs…Vivian doesn’t have the skill set imo She basically told me to go elsewhere if I didn’t like her Service Dept. Also blamed the Sales for having the wrong phone numbers on the account…I tried to fix that several times too. With no luck I’ll wait to see if they sort this out or I’ll have to go to a different location

December 29, 2020

Dealership Rating
Employee Rating

Highly not recommend. This is the Worst place to buy a car. Very unprofessional. Worst customer service I ever experienced. Will Promise you things that never happen. eventually they stop answering you. More

by Jsjmcjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Edward Santiago

Dec 29, 2020

Paramus Hyundai responded

Hello, Your satisfaction is important to us and I would like to speak with you to learn more about your recent shopping experience. Please contact me when you have a moment. Thank you. Best, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

October 04, 2018

Dealership Rating

Terrible experience from day one to last day Service department- great. Sales department - disrespectful and disinterested in clients needs bunch. Would never recommend this dealership to anyo More

by Car15
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: hcurcio Admin, mbraulm Admin, Ludwin Rosa , mjelling Admin, Shannon Doherty

September 12, 2018

Dealership Rating
Employee Rating

Horrible service bordering on criminal. These knuckleheads botched my registration on my new car 3 years ago. Got me new plates when I needed a transfer to my old plate. Of course, I ended u More

by Brucew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Megan Ramaley, Kaitlyn Bender, hcurcio Admin, mbraulm Admin , mjelling Admin, Heather Curcio, Shannon Doherty, Morgan Jelling, Dave Porter

May 14, 2018

Dealership Rating
Employee Rating

Best new car... so excited!! Beyond happy, Iggy was very honest, professional and fun!!! Made the experience so easy... This is my second Hyundai from Paramus NJ and I’ll be back. More

by Melanie Lee Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Iggi Barreto , Annie Ramaglia

May 15, 2018

Paramus Hyundai responded

Melanie, I am happy to hear your time spent with Iggy and Marilyn was pleasant. Congratulations on your new Hyundai! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

January 25, 2018

Dealership Rating
Employee Rating

Lied to/Bait&Switch Went up to this dealership on 1/24/18 to see and test drive a 2015 Certified Hyundai Genesis. Being I live about 70 miles from this dealer I naturally More

by scambuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 17, 2018

Paramus Hyundai responded

We’ve received your comments and are reviewing them with our team. Please contact us directly if you’d like to discuss your concerns further.

1

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