Marilyn Batres | Page 2

The invisible customers!! I am the mother of three boys and I have been looking for a large SUV for some time now. A friend of mine recommended Hyundai of Paramus and even dire I am the mother of three boys and I have been looking for a large SUV for some time now. A friend of mine recommended Hyundai of Paramus and even directed me towards a gift card deal to get a $50 visa gift card just for stopping in and looking at the cars. Since my 18 year old son that is now attending college is also seeking a car, we went together and I must say I was in awe. First impression was simply Wow! What a beautiful place and full of people..A gentleman approached myself and my son saying he is not a salesman but some type of promotional person, so I gave him our papers and he took our licenses and information and put them into a computer, then he told us to press a button and then said we won a free oil change..thought that was strange but said to myself hey maybe it is just an added bonus. He then introduced us to a Mr. Lee. The first thing Mr. Lee did was look at his watch (It was 630pm), which I found a bit rude, but hey we all have things to do..he showed us a few different SUV's, then as we were looking at the Santa Fe, he handed us business cards and told us to call him if we had any questions. After we left, it just felt strange so I called and spoke to a very sweet woman (i wish I knew her name) who explained they had two promotions going on and the gentleman must have signed us up for the wrong one. She then took my information and said the manager would call me the next day or just simply email me the gift card. So my impression was still great customer service except for Mr Lee who was in a rush..The next day I heard nothing from anyone..gave it another day, then I called again, I was told the manager wasnt in and they took a message...Now we are going on day FIVE, and I still hear nothing..meanwhile I have emailed Mr Lee a few times, and he doesnt reply either!! I have never in my life experienced such a blatant disregard for the customer!! Three messages later, and a few emails later, I decided to take to social media and the internet..Next step is corporate..Maybe they are under the impression that I am not interested in purchasing a car..I am!!! Very much so! So is my son!! If I did not live a little distance away I would have gone back to discuss in person why this ignorance is necessary when the mistake was made by the gentleman working there not by us. Whoever reads this might think wow this lady is making a big deal over a gift card promotion!! Yes! Yes I am! And it isnt the promotion, its the common courtesy of a call back!! Or at least an email! More

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Good experience . Friendly dealership. Gave me a great deal to help me out of a bind. I appreciate Eric B letting me take my time to come to a decision instead of rus . Friendly dealership. Gave me a great deal to help me out of a bind. I appreciate Eric B letting me take my time to come to a decision instead of rushing me. More

by THERESABIV Verified Customer Verified Customer

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New car He was perfect. My husband is deaf and he was patient and explained to him everything. And he was super nice. He let him test drive so many cars . He was perfect. My husband is deaf and he was patient and explained to him everything. And he was super nice. He let him test drive so many cars . More

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My overall experience was fantastic, Paramus Hyundai excelled my expectations with fantastic customer service, great prices, knowledgeable sales team, you name it. I am 100% sure I will recommend them t excelled my expectations with fantastic customer service, great prices, knowledgeable sales team, you name it. I am 100% sure I will recommend them to my family and friends and will continue to purchase more cars from them. Thank you and keep up the awesome work. More

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