Maria Santoro
Maria Santoro at Rallye Lexus
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Maria Santoro

Service Advisor

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.8
447 Reviews

Dealership Experience

8 yrs, 11 mos

4.8

447 Reviews

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447 Reviews of Maria Santoro

March 27, 2025

Dealership Rating
Employee Rating

I was surprised when I was told about the pick up service ( even thought it could be a scam to steal my car), When the two neatly dressed men came to my door I was pleased, but the icing on the cake was the More

by mike_viesti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Quinlan 516-676-8686

March 26, 2025

Dealership Rating
Employee Rating

Horrible Everytime I go there to get service there is horrible! I only go there because I live very close to it but I prefer larchmont Lexus next time I will drive an hour to get better service more , mo More

by MELMANZDA12KNOW
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Joanna Oates, Michael Montijo

Mar 26, 2025

Rallye Lexus responded

Sorry to hear that we did not meet your expectations on your recent service visit. We strive to provide each and every guest a positive service experience. If you would like to discuss further I am available to answer and listen to any concerns you may have. Please give me a call at 516-629-7644. Looking forward to speaking with you. James Quinlan Service Manager

January 29, 2025

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Employee Rating

Friendly ,good manners ,know what they’re doing, Telling customer the problem. How they will fix it n the cost. Step by step. More

by JODY.3883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2025

Rallye Lexus responded

Thank you, Jody, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Lexus. James Quinlan 516-676-8686

January 21, 2025

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great customer service skilled professionals i would recommend to anyone. best experience i have been exposed to More

by SAL_CIPPO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 21, 2025

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

January 20, 2025

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Out of all the dealerships I’ve dealt with over many years Rallye is, without question, the very best. They really put the needs of the customer first and foremost. More

by JJFRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Paul Ok, Dominic Strippoli , Clarice in charge of loaner cars

Jan 21, 2025

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! James Quinlan 516-676-8686

January 19, 2025

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Employee Rating

Maria was professional throughout the experience. We were informed about the cost before any work was done. She kept us I updated and we got to see a video describing what was being done with the ve More

by shirleyhmatthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Rallye Lexus responded

Shirley, Thank you for the kind words for our service department! We look forward to sharing your compliments with Maria and our team. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

January 15, 2025

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Excellent and dependable service. Will always bring my car back to this dealer for service. More

by ALEXZARB
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 16, 2025

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

January 14, 2025

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Employee Rating

I am disappointed with this dealership. I have been a customer here since 2017. I always got 3 free services with my leases and now they have discontinued this. Its a disservice to everyo More

by ANIKELLY
Recommend Dealer
No
Jan 14, 2025

Rallye Lexus responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Ani, please reach out to us directly to let us know the best way to contact you and we will reach out. James Quinlan Service Manager 516-676-8686

January 06, 2025

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Employee Rating

Rallye is tops in sales and service. I've dealt with a lot of dealerships over the years and I can say without reservation that Rallye is truly one of the best. Lexus is a great car and More

by JJFRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Anthony Costanzo, Mike Reidy, Troy Sun , Clarice in loaner

Jan 07, 2025

Rallye Lexus responded

JJ, Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and Clarice. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

January 05, 2025

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Employee Rating

I have purchased 5 Lexus’s because the people that work in the service department are excellent. More

by BUZZEAST13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2025

Rallye Lexus responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

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