Maria Santoro
Maria Santoro at Rallye Lexus
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Maria Santoro

Service Advisor

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.8
451 Reviews

Dealership Experience

9 yrs

4.8

451 Reviews

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451 Reviews of Maria Santoro

April 15, 2025

Dealership Rating
Employee Rating

Everything went well except when I left I I drove to the exit for a moment and shut the car off for a second. I tried to start it and it wouldn’t start. I asked someone about it and they thought the batt More

by ira616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Rallye Lexus responded

Ira, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. James Quinlan 516-676-8686

April 08, 2025

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Great service and customer interface skills. They were accommodating and polite, asked if I needed anything during my wait. More

by SAL_CIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Rallye Lexus responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Lexus! James Quinlan 516-676-8686

April 05, 2025

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Ryan signing in car was great, service was great and timing when service would be done was accurate. More

by MONTAUK41
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 06, 2025

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

April 02, 2025

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Employee Rating

Great service. They were a big help and got my car back in time which was helpful. More

by josephmarciano228
Service Price Transparency
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Recommend Dealer
Yes
Apr 03, 2025

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

March 27, 2025

Dealership Rating
Employee Rating

I was surprised when I was told about the pick up service ( even thought it could be a scam to steal my car), When the two neatly dressed men came to my door I was pleased, but the icing on the cake was the More

by mike_viesti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Quinlan 516-676-8686

March 26, 2025

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Employee Rating

Horrible Everytime I go there to get service there is horrible! I only go there because I live very close to it but I prefer larchmont Lexus next time I will drive an hour to get better service more , mo More

by MELMANZDA12KNOW
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Joanna Oates, Michael Montijo

Mar 26, 2025

Rallye Lexus responded

Sorry to hear that we did not meet your expectations on your recent service visit. We strive to provide each and every guest a positive service experience. If you would like to discuss further I am available to answer and listen to any concerns you may have. Please give me a call at 516-629-7644. Looking forward to speaking with you. James Quinlan Service Manager

January 29, 2025

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Employee Rating

Friendly ,good manners ,know what they’re doing, Telling customer the problem. How they will fix it n the cost. Step by step. More

by JODY.3883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2025

Rallye Lexus responded

Thank you, Jody, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Lexus. James Quinlan 516-676-8686

January 21, 2025

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great customer service skilled professionals i would recommend to anyone. best experience i have been exposed to More

by SAL_CIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

January 20, 2025

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Employee Rating

Out of all the dealerships I’ve dealt with over many years Rallye is, without question, the very best. They really put the needs of the customer first and foremost. More

by JJFRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Paul Ok, Dominic Strippoli , Clarice in charge of loaner cars

Jan 21, 2025

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! James Quinlan 516-676-8686

January 19, 2025

Dealership Rating
Employee Rating

Maria was professional throughout the experience. We were informed about the cost before any work was done. She kept us I updated and we got to see a video describing what was being done with the ve More

by shirleyhmatthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Rallye Lexus responded

Shirley, Thank you for the kind words for our service department! We look forward to sharing your compliments with Maria and our team. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

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