Maria Santoro
Maria Santoro at Rallye Lexus
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Maria Santoro

Service Advisor

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.9
445 Reviews

Dealership Experience

8 yrs, 9 mos

4.9

445 Reviews

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445 Reviews of Maria Santoro

January 21, 2025

Dealership Rating
Employee Rating

great customer service skilled professionals i would recommend to anyone. best experience i have been exposed to More

by SAL_CIPPO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 21, 2025

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

January 20, 2025

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Out of all the dealerships I’ve dealt with over many years Rallye is, without question, the very best. They really put the needs of the customer first and foremost. More

by JJFRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Paul Ok, Dominic Strippoli , Clarice in charge of loaner cars

Jan 21, 2025

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! James Quinlan 516-676-8686

January 19, 2025

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Maria was professional throughout the experience. We were informed about the cost before any work was done. She kept us I updated and we got to see a video describing what was being done with the ve More

by shirleyhmatthews
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 20, 2025

Rallye Lexus responded

Shirley, Thank you for the kind words for our service department! We look forward to sharing your compliments with Maria and our team. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

January 15, 2025

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Excellent and dependable service. Will always bring my car back to this dealer for service. More

by ALEXZARB
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2025

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

January 14, 2025

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I am disappointed with this dealership. I have been a customer here since 2017. I always got 3 free services with my leases and now they have discontinued this. Its a disservice to everyo More

by ANIKELLY
Recommend Dealer
No
Jan 14, 2025

Rallye Lexus responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Ani, please reach out to us directly to let us know the best way to contact you and we will reach out. James Quinlan Service Manager 516-676-8686

January 06, 2025

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Rallye is tops in sales and service. I've dealt with a lot of dealerships over the years and I can say without reservation that Rallye is truly one of the best. Lexus is a great car and More

by JJFRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Anthony Costanzo, Mike Reidy, Troy Sun , Clarice in loaner

Jan 07, 2025

Rallye Lexus responded

JJ, Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and Clarice. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

January 05, 2025

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I have purchased 5 Lexus’s because the people that work in the service department are excellent. More

by BUZZEAST13
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 05, 2025

Rallye Lexus responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

December 24, 2024

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good deal nice people thank you come back again,good prices happy about it my friends will like it More

by JUANSERR136
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Rallye Lexus responded

Thank you so much, Juan, for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

December 19, 2024

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Employee Rating

They need to be more reasonable in pricing. Every time we go for a simple oil & filter change, we end up in paying at least $500 and more. We don’t know if some of the additional services they More

by ovb125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Rallye Lexus responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. James Quinlan 516-676-8686

December 12, 2024

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Awesome dealership. Highly professional and informative! Would recommend for sure! They are consistently on point. More

by JLCHASE999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

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