Maria Castillo

Went in for an oil change, got upsold for other fluid exchanges (transmission, brake), went home and looked at my owners manual, found the procedure not necessary likely for the lifetime of my vehicle. O exchanges (transmission, brake), went home and looked at my owners manual, found the procedure not necessary likely for the lifetime of my vehicle. Or 100k miles. I was at 53k miles. You live and learn I guess. Wish service wasn’t like going to the bar and being sold top shelf liquor. More

by Moopha Verified Customer Verified Customer

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Maria is an excellent service advisor. She has a great attention to detail and provides good reasoning for any service recommendations. I really enjoy working with her. Fremont Toyota alwa She has a great attention to detail and provides good reasoning for any service recommendations. I really enjoy working with her. Fremont Toyota always provides timely service reminders and are thorough in their assessments of the vehicle. I am very happy with both the dealership and Maria. More

by nikhil2104 Verified Customer Verified Customer

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The service there us always great and happy face all the time . Maria greets you with a friendly smile time . Maria greets you with a friendly smile More

by Beatrice Verified Customer Verified Customer

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They are always very late. . They have made me wait 5-6 hrs every time i went for oik change.. they upsold me on a brake fluid flush and left a bottle of some fluid in cup holde . They have made me wait 5-6 hrs every time i went for oik change.. they upsold me on a brake fluid flush and left a bottle of some fluid in cup holder.. Hoping i will finslish up myself.. They always upsell unnecessary expensive services.. Never going back More

by DECLINED3 Verified Customer Verified Customer

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You can adjust the schedule by requirement of customers. You have Good service. Thank you! You have Good service. Thank you! More

by shuyuzhang Verified Customer Verified Customer

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Service associate was great. need some phone charging stations in the lobby or customer seating areas need some phone charging stations in the lobby or customer seating areas More

by ravi_thiru Verified Customer Verified Customer

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Marie was great I remember her every time I visit. She is always professional. I'm happy when I get her to help me when I'm there. She is always professional. I'm happy when I get her to help me when I'm there. More

by Glenn.seto Verified Customer Verified Customer

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Clean facility, enjoyrd the refreshments. hot chocolate, kind service representatives. Very helpful and knowledgeable. Thx hot chocolate, kind service representatives. Very helpful and knowledgeable. Thx More

by millearay Verified Customer Verified Customer

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They are courteous, highly professional, and respond in a timely manner.” They were also quick to identify the issue with my car.” timely manner.” They were also quick to identify the issue with my car.” More

by DUAN197 Verified Customer Verified Customer

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Maria handled my first maintenance service (6 months/5,000 miles). She was thorough, patient, and so welcoming! It was a painless experience. I hope Maria is still there for my next appointment! months/5,000 miles). She was thorough, patient, and so welcoming! It was a painless experience. I hope Maria is still there for my next appointment! Thank you, Maria! More

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