Marcus Dominguez
Marcus Dominguez at Jaguar Land Rover of West Columbia
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Marcus Dominguez

Service Advisor

Jaguar Land Rover of West Columbia

12500 New Car Drive
Clarksville, MD 21029

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4.8
33 Reviews

Dealership Experience

6 mos

Industry Experience

19 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

33 Reviews

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33 Reviews of Marcus Dominguez

December 31, 2024

Dealership Rating
Employee Rating

Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. More

by GWONG65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Matthews, Amber Jenkins

December 31, 2024

Dealership Rating
Employee Rating

Marcus was very helpful and attentive. He kept me updated all the time. He was very informative and very respectful and courteous. Thank you for assisting. More

by GPATEL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 28, 2024

Dealership Rating
Employee Rating

Work was done in a timely manner and everything is now fine. Thank you very much More

by CJPAGAN1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Matthews

December 21, 2024

Dealership Rating
Employee Rating

Tom, the service manager and his team are fantastic. He is an expert at his craft and honest. More

by EMMANUEL.BAILEY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Matthews, Amber Jenkins

December 13, 2024

Dealership Rating
Employee Rating

Marcus was really nice and knowledgeable of the process. He know I was on a tight schedule and was able to expedite the maintenance! Thanks!! More

by MLAMBERT3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 08, 2024

Dealership Rating
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Great customer service. Very responsive and helpful team. Thank you for a great customer experience. More

by ANGEL57
Service Price Transparency
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Recommend Dealer
Yes

December 05, 2024

Dealership Rating
Employee Rating

Extremely courteous and accomodative. Un-announced visit due to tire pressure warning and it was resolved immediately. More

by RSTEVO1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 02, 2024

Dealership Rating
Employee Rating

Unprofessional Conduct, Rudeness,Disrespect:,Lost Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures custo More

by DANNY1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Matthews, Amber Jenkins

Dec 02, 2024

Jaguar Land Rover of West Columbia responded

I am sorry to hear of your experience with us- please call me directly at 443-828-1622 to discuss details and possible remedies.

November 30, 2024

Dealership Rating
Employee Rating

Marcus was pleasing and helpful from the moment I entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my More

by GTANNER012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 24, 2024

Dealership Rating
Employee Rating

Was sold a pre-owned and what I thought was a per-certified vehicle only to find out it needs around $7000.00 worth of repairs. More

by Doronee
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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