Marcus Dominguez
Service Advisor
Jaguar Land Rover of West Columbia
12500 New Car Drive
Clarksville, MD 21029
Dealership Experience
6 mos
Industry Experience
19 yrs, 5 mos
Languages Spoken
English
Spanish
33 Reviews
Write a Review33 Reviews of Marcus Dominguez
December 31, 2024
Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. step. The report was very thorough and did not push me to do repairs I can hold off. More
Other Employees Tagged: Tom Matthews, Amber Jenkins
December 31, 2024
Marcus was very helpful and attentive. He kept me updated all the time. He was very informative and very respectful and courteous. Thank you for assisting. He kept me updated all the time. He was very informative and very respectful and courteous. Thank you for assisting. More
December 28, 2024
Work was done in a timely manner and everything is now fine. Thank you very much fine. Thank you very much More
Other Employees Tagged: Tom Matthews
December 21, 2024
Tom, the service manager and his team are fantastic. He is an expert at his craft and honest. He is an expert at his craft and honest. More
Other Employees Tagged: Tom Matthews, Amber Jenkins
December 02, 2024
Unprofessional Conduct, Rudeness,Disrespect:,Lost Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures custo Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures customers feel valued, fosters loyalty, and enhances the dealership's reputation. Dealerships should prioritize: Customer Service- Training employees with the skills to handle diverse customer interactions respectfully. Transparency,(which you don't have)Communicate clearly and honestly to build trust. More
Other Employees Tagged: Tom Matthews, Amber Jenkins
November 30, 2024
Marcus was pleasing and helpful from the moment I entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my vehicle. More