Tom Matthews
Senior Service Advisor
Jaguar Land Rover West Columbia
12500 New Car Drive
Clarksville, MD 21029
Dealership Experience
12 yrs, 7 mos
Industry Experience
32 yrs, 6 mos
Specialties & Trainings
Land Rover Certified
Jaguar Certified
110 Reviews
Write a Review110 Reviews of Tom Matthews
August 11, 2026
Matthew and his team excel in service delivery and customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my c customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my car's roof issue—his work was truly excellent! Thank you Matthew and Nick. I am most grateful to both of you. More
Other Employees Tagged: Nick
August 04, 2026
Highly recommend this location. The team here is always great and provide great recommendations for services in the area if you have custom modifications. The team here is always great and provide great recommendations for services in the area if you have custom modifications. More
Other Employees Tagged: Marcus Dominguez, Leon Kedzierski, Tony Derrenberger
July 31, 2026
Tom is an absolute pleasure to work with. He is very knowledgeable and keeps me updated about the service being done to my vehicle. Tom is very personable. I truly enjoy dealing with him. He He is very knowledgeable and keeps me updated about the service being done to my vehicle. Tom is very personable. I truly enjoy dealing with him. He is an asset to this dealership!! More
July 23, 2026
Excellent work by Tom and his team, as always! I’ll continue to bring my vehicle here. I’ll continue to bring my vehicle here. More
Other Employees Tagged: Will Brown, Marcus Dominguez, Tara Kitzinger, Debi Bell
July 19, 2026
It’s always a pleasure when I take my car in for service. The staff is professional; the service is prompt; and I would dare to say reasonably priced. This time I waited for my car and the facilities were cl The staff is professional; the service is prompt; and I would dare to say reasonably priced. This time I waited for my car and the facilities were clean and accommodating. I would recommend this dealer for service and or purchase. More
July 06, 2026
Five stars for Tom! I’ve been working with him for over 5 years, and he is hands-down the best Service Advisor I’ve ever dealt with. He is extremely knowledgeable, alway I’ve been working with him for over 5 years, and he is hands-down the best Service Advisor I’ve ever dealt with. He is extremely knowledgeable, always prompt to reply, and makes the entire service process seamless. Above all, I completely trust his judgment and advice. If you want honest, reliable service, Tom is your guy. More

