Marcellis Smith

This dealership wasted my time and money. Service department told me my blown tire was covered under an extra protection warranty I had purchased at the time of buying the car. They had me ca Service department told me my blown tire was covered under an extra protection warranty I had purchased at the time of buying the car. They had me call a tow truck to bring the vehicle to them and had me cancel my same day $200 estimated tire replacement at Tires Plus. They inconvenienced me by having to wait an extra day then they blind sided me at pick up with an over $500 repair bill after they had already repaired the tire. No warning or chance to take the vehicle elsewhere. No apology or attempt to make it right. Just a demand for their money. Our situation was literally an example the salesman gave us in the pitch for the warranty. I strongly discourage people from this dealership. More

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Marcellus was fantastic. Great customer service. Wait time was long but comfortable work spaces are good for passing the time in a productive and painless manner. Great customer service. Wait time was long but comfortable work spaces are good for passing the time in a productive and painless manner. More

by mcharbula Verified Customer Verified Customer

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Scheduling was fast and easy. Work was completed on time. No issue experienced during visit. Work was completed on time. No issue experienced during visit. More

by Zumba Verified Customer Verified Customer

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I love this dealership they are always nice and service is good even when you dont have appointment they will take you in. is good even when you dont have appointment they will take you in. More

by MSroberts Verified Customer Verified Customer

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This is the first time I rate the experience below excellent. blah blah blah balh excellent. blah blah blah balh More

by LARRY.L.REED Verified Customer Verified Customer

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I dealt with Morris and he was patient and knew his cars. Thankyou! A very nice experience. Thankyou! A very nice experience. More

by lchess512 Verified Customer Verified Customer

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The Service completed earlier than promised. The service advisor was very thorough and professional in explaining recommended additional services. The service advisor was very thorough and professional in explaining recommended additional services. More

by BTOUCH62 Verified Customer Verified Customer

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Marcellis was very helpful and patient with me. He was very polite and informative with everything He was very polite and informative with everything More

by JOZI_KUNORA Verified Customer Verified Customer

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The service department really just needs a person to solely schedule appointments for customers needs. solely schedule appointments for customers needs. More

by mandas2482 Verified Customer Verified Customer

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Made an appointment was seen right away before my appointment time the rep Marcel Smith took in my information asked a few questions suggested a few things on my vehicle and quickly got me processed. appointment time the rep Marcel Smith took in my information asked a few questions suggested a few things on my vehicle and quickly got me processed. The whole process was painless. More

by GEONEG Verified Customer Verified Customer

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