I have purchased many cars there and recently purchased a
25 Honda Pilot touring...I cannot even get a discount without pushing it on oil change. No senior discount...then they find things to repair we have
25 Honda Pilot touring...I cannot even get a discount without pushing it on oil change. No senior discount...then they find things to repair we have to trust...I still hear stories...I have an idea if you find things to be done there is a discount and the oil change discounts you give every now and then...We like the dealership...Service and some kind of customer loyalty or lack of could change my next purchase...Thank you!
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by bill.rice
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Apr 15, 2026 -
Honda of the Avenues responded
Thank you for your continued business and for sharing your feedback, we truly appreciate your loyalty and honesty. We’re glad you like the dealership, and we’re sorry to hear your recent service experience didn’t meet expectations. Your comments about pricing, discounts, and trust in recommended repairs are important, and we will make sure they are shared with our service leadership for review. We appreciate you being part of our Honda family.
I have always taken my vehicle to this dealership for
service. I have never had a bad experience.
service. I have never had a bad experience.
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by metcalf.patsy
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2026 -
Honda of the Avenues responded
Thank you for your loyalty! We’re glad to hear you’ve consistently had positive experiences with our service team. We truly appreciate your continued trust.
I've always been treated well here, and every problem is
explained clearly. Will continue coming to them with any problems!
explained clearly. Will continue coming to them with any problems!
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by Diana Horton
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2026 -
Honda of the Avenues responded
Thank you for your loyalty! We’re glad you’ve always received clear explanations and excellent service. We look forward to assisting you with any future needs.
Mr. Howard checked me in upon my arrival and work began
immediately. When my truck was almost ready, AJ Vallarelli contacted my in the waiting area, discussed the work that was completed, explained the ch
immediately. When my truck was almost ready, AJ Vallarelli contacted my in the waiting area, discussed the work that was completed, explained the charges and work performed. My ridgeline was ready and waiting as Mr. Vallarelli and I completed the paperwork.
Excellent experience! Mr. Howard and Mr. Vallarelli are excellent representatives of your dealership.
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by weaj
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Honda of the Avenues responded
Thank you for sharing your experience. We’re glad Mr. Howard and AJ Vallarelli provided a smooth and professional service from start to finish. We appreciate your kind words and are happy your Ridgeline is ready to go!
Quick service.
Reasonably priced. Convenient location. Very good waiting area. Excellent customer service Great experience
Reasonably priced. Convenient location. Very good waiting area. Excellent customer service Great experience
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by papiosso1
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Mar 30, 2026 -
Honda of the Avenues responded
Thank you for your feedback! We’re glad you had a quick, convenient, and positive experience with us. We appreciate your support!
AJ is easy to work and he made everything seamless when
it came to repairs for my car.
it came to repairs for my car.
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by tenisharb
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Mar 27, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We’re glad to hear AJ made the repair process seamless and easy for you. We appreciate your support and look forward to assisting you again.
The coupons are never offered like other in the area,
please reduce the cost of the services that are routinely like oil change it's almost double the other dealer 20 minutes away
please reduce the cost of the services that are routinely like oil change it's almost double the other dealer 20 minutes away
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by Miralp@gmail.com
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Mar 26, 2026 -
Miralp@gmail.com responded
AJ is fantastic but the dealer needs to offer better coupons for oil change and other routine services that are half the price at other nearby dealers
Good service and the customer service is good and I
recommended to my freids too
recommended to my freids too
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by HANY05
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Honda of the Avenues responded
Thank you for your kind words. We’re glad you had a good experience with both our service and customer care. We truly appreciate your recommendation to your friends and look forward to seeing you again.
Mr. Vallarelli saw to it that my car was serviced
properly, and he delivered on his promise of when my car would be ready. I appreciated that he was also pleasant and polite throughout. I also liked
properly, and he delivered on his promise of when my car would be ready. I appreciated that he was also pleasant and polite throughout. I also liked it that my car was washed. This was a great experience.
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by FCMUCCIOLO
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Mar 24, 2026 -
Honda of the Avenues responded
Thank you for your kind words! We’re glad Mr. Vallarelli ensured your car was serviced properly and on time, and that you enjoyed the pleasant experience and clean car. We appreciate your support!
My advisor on the second day was not AJ Vallarelli.
On the second day, they offered me a repair that I had already had done with you three months prior. When I told the advisor, he said he hadn't check
On the second day, they offered me a repair that I had already had done with you three months prior. When I told the advisor, he said he hadn't checked my service history. He was trying to sell me something he didn't even know had been done. Furthermore, on my last invoice, he didn't itemize the repair at all; he just put $1,700 and that's it. This last service, which cost over $1,800, also does not appear in my history on the website.
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by jddavid0788
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Mar 05, 2026 -
Honda of the Avenues responded
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and would like the opportunity to look into this further. Unfortunately, based on the information available in your profile, I’m unable to locate your visit in our system.
We certainly want our advisors to review service history before making recommendations so we can avoid suggesting work that has already been completed. Additionally, your invoice should always clearly list and itemize the services performed, and completed services should appear in your online history.
If you would be willing, please contact me directly with your name or VIN so I can review your visit and address these concerns. I’d really like the chance to understand what happened and ensure everything was documented correctly.
Thank you again for bringing this to our attention.
Crista Poynor
Service Director
Mar 20, 2026 -
Honda of the Avenues responded
It has been updated and the repair order number is 6224652 the repair that was done has been documented. I'm not sure where you are looking but I'd be more than happy to send you a copy of the documentation.
Mar 19, 2026 -
jddavid0788 responded
Good evening Mr. Poynor
It has been nearly three weeks, and the information from my last visit still hasn't been uploaded to the system; I don't see it on my profile. What can we do about this?
Thank you
Mar 14, 2026 -
Honda of the Avenues responded
Yes sir we are getting that handled. The advisor has been out due to a death in the family. Upon his return we will upload the work done into your history. Thank you for your patience.
Mar 20, 2026 -
Honda of the Avenues responded
They are both uploaded into the system. The one you're referring to does not have a description typed in it on of what was done. I can't go back into that one and add anything once it's closed. So what I did was create a new repair order and put a description in of what was done so it's documented. Please send me your email and I'll scan it over to you. Thank you.
Mar 05, 2026 -
jddavid0788 responded
VIN
5J6TF2H50DL006659
Visit March 2
R/ O Number 6224100/1
Total $658.10
Advisor AJ VALLARELLI
On this routine visit, they advised me to replace the oil filter housing gasket for $295. I agreed, but they told me to come back the next day since they didn't have the part in stock. I paid for it that same day.
Visit March 3
R/O Number
6224228/1
Total $1,879.07
Advisor Randy Lewis
When I arrived, I told him I needed that part replaced, but minutes later he said that other things needed to be done and that the total would exceed $2,800. When I saw the first suggestion, it was the drive belt, which had been replaced in October. I told him, and he was surprised and said he hadn't checked the service history. At that point, my trust was completely lost because he was offering me something simply to make a sale.
We reached an agreement for $1,700, but in the end, my invoice only shows $1,610 for Multi-Point Inspection and other items listed, totaling $1,879. However, the itemized bill doesn't mention the $1,610. This service also doesn't appear in my website visit history. Could you please add it to my history?
Thank you
Mar 10, 2026 -
jddavid0788 responded
Good afternoon Mr. Poynior
I'm still waiting for the information from my last visit to be uploaded to my website history.
Thank you
Mar 20, 2026 -
jddavid0788 responded
Yes, please send it to me, because the order you mentioned is not the same one I have. The one I have—which was never uploaded to the system—is 6224228/1, for a value of $1,879.07.
Mar 20, 2026 -
jddavid0788 responded
Perfect—my email is jddavid0788@gmail.com My last visit is not appearing on my Honda Avenues website profile, where all the services performed on my vehicle are listed.
Thank you
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