Manny Garcia | Page 15

Reliable Nissan responded

Thanks for the awesome feedback! We're thrilled to hear you found great value with us and enjoyed your experience with Ramone. We look forward to helping you again when it’s time to replace your car!

Reliable Nissan responded

Thanks! We’re thrilled to hear about your positive experience with our service advisors. Providing attentive and clear communication is our priority, and it’s great to know you felt well taken care of. We appreciate your support and look forward to serving you again!

Reliable Nissan responded

Waiting 3-1/2 hours only to find out the recall correction wasn’t completed as expected is understandably frustrating. Your time is valuable, and we regret that this situation caused such an inconvenience. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you enjoyed your visit and appreciated our team's friendliness and the dealership's atmosphere. We’re always striving to provide a positive experience and look forward to welcoming you back!

Reliable Nissan responded

We understand how frustrating it must feel to notice discrepancies on your receipt after leaving, especially regarding the tire rotation and the car wash. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can better understand what happened.

Reliable Nissan responded

Thanks for your feedback! We’re glad to hear you appreciated our communication and turnaround time. We understand your concerns about the credit card fee and will take your input into consideration as we strive to improve our services. Your insights are valuable to us!

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service and options for our customers is our priority. We appreciate your kind words and look forward to seeing you again soon!

Reliable Nissan responded

We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your confidence in us. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.

Reliable Nissan responded

Teresa, thank you for the wonderful feedback! We’re thrilled to hear that our team's professionalism and care made such a positive impression. Your support motivates us to keep delivering our best every day. We appreciate you taking the time to share your experience!

Reliable Nissan responded

We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.