Malik Green

A Dealership Experience That Changed My Mind! Coming from a family that has notoriously avoided dealerships, I was hesitant about leasing a car for the first time. I had walked into other deal Coming from a family that has notoriously avoided dealerships, I was hesitant about leasing a car for the first time. I had walked into other dealerships and didn’t get the same warm greeting or team-oriented feel that I experienced at Suburban Toyota of Farmington Hills. But Sales Manager James Gerrard and Sales Consultant Malik Green completely changed my perspective. Malik was incredibly patient with my needs and mindful of my budget, even though I showed up at a time when he had multiple other customers. He never made me feel rushed and took the time to help me secure a student discount, which I really appreciated. His professionalism and attentiveness made the entire process smooth and stress-free. James and Malik clearly function as a team that genuinely cares about their customers. They weren’t just trying to sell me a car—they wanted to ensure I was in a safe, reliable vehicle that fit my needs. Their personable approach, transparency, and dedication to making sure I felt confident in my decision made all the difference. I’ve been going through them since 2021, and I hope James and Malik are always there because I wouldn’t want to go anywhere else. If you’re like me and have hesitated to go through a dealership, I highly recommend working with this team—they truly care! More

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A Dealership Experience That Changed My Mind! Coming from a family that has notoriously avoided dealerships, I was hesitant about leasing a car for the first time. I had walked into other deal Coming from a family that has notoriously avoided dealerships, I was hesitant about leasing a car for the first time. I had walked into other dealerships and didn’t get the same warm greeting or team-oriented feel that I experienced at Suburban Toyota of Farmington Hills. But Sales Manager James Gerrard and Sales Consultant Malik Green completely changed my perspective. Malik was incredibly patient with my needs and mindful of my budget, even though I showed up at a time when he had multiple other customers. He never made me feel rushed and took the time to help me secure a student discount, which I really appreciated. His professionalism and attentiveness made the entire process smooth and stress-free. James and Malik clearly function as a team that genuinely cares about their customers. They weren’t just trying to sell me a car—they wanted to ensure I was in a safe, reliable vehicle that fit my needs. Their personable approach, transparency, and dedication to making sure I felt confident in my decision made all the difference. I’ve been going through them since 2021, and I hope James and Malik are always there because I wouldn’t want to go anywhere else. If you’re like me and have hesitated to go through a dealership, I highly recommend working with this team—they truly care! More

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Olivia was great! She went the extra mile for me. I will definitely recommend her and use her again. She went the extra mile for me. I will definitely recommend her and use her again. More

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Issa was very accommodating to my specific asks and worked with me to get a vehicle that had as many of the specifics he could find without ordering a custom built vehicle. He was very responsive to my worked with me to get a vehicle that had as many of the specifics he could find without ordering a custom built vehicle. He was very responsive to my questions and let me know as soon as my RAV4 was available. 100% recommend Issa to anyone looking for a great car buying experience! More

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Malik was very kind as well as his manager. They were helpful and got me into the car I wanted! They were helpful and got me into the car I wanted! More

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My daughter purchased a vehicle from Suburban Toyota in July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to cancel and refund the warranty, which should be done in 30 days. It is now several months later, and still no refund to my credit union. Other issues involved an engine light they said was an 02 sensor, but was truly a catalytic converter issue. We will be filing a complaint with the State of Michigan under the Right to Repair Act for that issue. We are eight months later and we are still waiting for the Toyota warranty refund. More

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Dear Manager, I am writing to express my dissatisfaction with the service I received from your dealership. On Thursday, I saw a used Corolla that I liked and I paid an advance to hold the ca dissatisfaction with the service I received from your dealership. On Thursday, I saw a used Corolla that I liked and I paid an advance to hold the car (was not informed about 48 hours hold). I informed your staff that I would come on Saturday to finalize the purchase. I also called on Friday to confirm my appointment for Saturday. However, when I arrived at your dealership on Saturday, I had to wait for two hours for your employees to bring the car and process the paperwork. I had brought my friend who had taken a day off from his work to assist me with the transaction. To my dismay, your employees told me that the car was sold and they tried to call me at 11:15 am (when I was on my way to the showroom).But in 10 minutes when I showed up ,they forgot about the car they just sold and made wait for two hours.. I find this unacceptable and unprofessional. Your employee agreed to hold the car for me when I paid the advance, and he should have honored that commitment. He should have also informed me earlier if the car was no longer available at least when I arrived. As a result of this incident, I and my friend wasted our time and money, my friend lost his overtime pay, and I am paying interest for a car loan that I did not use. I am very unhappy and frustrated by this experience. I tried to be a better person and calmed my friend to not make an issue before other customers who could be first time car buyers like me and spoil their car buying experience like you did to me. I wonder if you would have addressed the issue if I had raised my voice and interrupted the sales. You know what I expected from your side? Just an honest apology.which I never received even after 10 days. thank you and have a great day. regards, Mohamed sarfaras More

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First time ever I had a great experience when buying a car from a dealership - all thanks to Malik! Awesome! car from a dealership - all thanks to Malik! Awesome! More

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Took half a day to respond to the question about the vehicle and then car was sold. Would be nice to get a PROMPT response! vehicle and then car was sold. Would be nice to get a PROMPT response! More

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Original review: At first we were feeling as though the entire buying a used car process was running very smoothly. However within less than 24 hours of purchase we noticed a severe oversight in the full m entire buying a used car process was running very smoothly. However within less than 24 hours of purchase we noticed a severe oversight in the full maintenance/servicing that we were told was performed on our vehicle prior to purchase. We called Malik who had helped us purchase the vehicle, only to be told we would hear back by the end of the day once he had spoken to his manager. We never heard back and have since been repeatedly sent straight to voicemail. We have tried calling the dealership only to either get sent to a different voicemail or get a run around of having to go through Malik. We can’t even get through to the dealership to obtain the title that was inappropriately not provided to us upon purchase!! Honestly we have been so displeased with the service and attention to detail and could not commend buying a car from this dealership. Edit 11/1/2023: After continuing to try to get into contact with the dealership, I was finally able to reach the manager, Abdul, who helped us to resolve the issue in a timely manner. He was respectful and I could tell was attempting to improve upon my experience at this dealership. We ended up getting the initial issue taken care of and appreciate the efforts of the service team. Overall rating for experience: 3. Ultimately, the difficulty getting in touch with them once the car had been sold and repeated calls that were ignored made me feel as though this dealership is truly about the sale and not about the customer/developing loyalty. Service dept: 4 stars. During the repair process, they did leave me waiting to hear about the status of the repair for over 3 hours in their waiting room, despite knowing it was not going to be done same day. But they were very polite and they did a good job. They also set me up with a car while the vehicle was being repaired. Responsiveness/communication: 2 stars. After Abdul was able to help us with our issue we did not need to contact them anymore, but we were satisfied once we were able to actually get through to someone. We were otherwise later told that we were given incorrect information by the financing specialist, which really makes me concerned about the reliability of the information we were being given, which goes into the rating here. Malik: At the time of writing this review (over a month since buying our car from Malik) and having to go through the headache noted above, we have still not heard a single word, text, or call from Malik. Shady guy all around and would recommend buyer’s avoid him as a sales representative. More

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