Malcolm Simons | Page 7

Super friendly environment and great service. Quick w time efficiency… would definitely recommend to friends and family. I have all my family come here and i always bring my vehicles here Quick w time efficiency… would definitely recommend to friends and family. I have all my family come here and i always bring my vehicles here More

by STEPHANIEMUNIZTX Verified Customer Verified Customer

Report | Print

Service advisor was amazing and cashier was amazing both were helpful and attentive super satisfied were helpful and attentive super satisfied More

by DjrGM Verified Customer Verified Customer

Report | Print

If there was less than 1 star, that’s what I’d rate them. Overall Chevrolet has taken a huge step back in quality. I’ve purchased 3 vehicles from this dealership. Sales is great, the reason for my 1 star. Overall Chevrolet has taken a huge step back in quality. I’ve purchased 3 vehicles from this dealership. Sales is great, the reason for my 1 star. Unfortunately the service department and quality control has fallen off the deep end. I purchased my 2023 Traverse for mainly work, I’ve driven less than 10k miles in 2 years. The radio screen went black one evening about 4 months after purchase. I use the back up camera for booking up trailer so it’s desperately needed. I took the vehicle in and the middle aged Hispanic woman, acted like I was bothering her when I had an appointment for them to take a look at it one Monday morning. Unfortunately the screen came back on literally as I was on the way to the dealership. After 5 hours waiting for the vehicle, they tell me that since the screen was working, they couldn’t do anything about it. Ok, this took 5 hours (appointment was made) to come to this conclusion. Ok, no problem. I’m on the way home and the darn screen goes out again but I didn’t have time to take back to dealership for a couple of months, especially not going thru that experience. Fast forward to June 9, I finally have some time to get this fixed finally. No appointment, so I wait 5 hours and the service tech tells me they need to order a new radio. I’m ok, so I leave. They will vall to schedule to install. No call for at least 2 weeks when the sales rep contacts me to do a trade in. I explain to him the ordeal and he actually helps with coordinating me to get the truck in for the new radio. He sales rep tells me that the service department called me to set up the radio install, no missing calls on my phone whatsoever and I know the last 4 numbers from their phone number they call from. So that was a lie. July 15, I take my truck in, I was only there for 4 hours this time, and the that they got it working but the screen doesn’t raise like it’s suppose to (you can put sunglasses in the compartment behind the screen. The service tech actually asks me if I even use it, like he wanted me to be ok with its condition. SMH. I tell him that they need to call me when they get the new radio screen in. The service tech calls me 2 days later asking when I can come in as his boss is trying to close out the ticker. I proceed to tell him that the earliest I could bring the truck in was that next Monday, July 21 at around 11 am. I actually made it in at 10:00 am and they only took 1 hour, unfortunately again the part of the screen that allows it to raise up, was broken. Who checks these parts for quality control. I’ve wasted 4+ hours driving back and forth to this place and over 20 hours waiting for this RADIO to still be messed up. What a joke! More

by R Sanchez Verified Customer Verified Customer

Report | Print

The service dept did an excellent job in the repairs. However the problem should have been discovered before the car was sold. The alignment was damaged by the truck that delivered the car from north Da However the problem should have been discovered before the car was sold. The alignment was damaged by the truck that delivered the car from north Dallas. In fact I discovered the problem instead of your mechanic. Your mistake cost me money that I should not had have. More

by JOHNROUSE Verified Customer Verified Customer

Report | Print

Very professional and the work was great. Pleasure having them fix my truck. Looks like new again. Pleasure having them fix my truck. Looks like new again. More

by david.bedenbaugh Verified Customer Verified Customer

Report | Print

Muy buen servicio, el joven que nos atendió nunca se desesperó y al final salimos con una camioneta de ahí. Gracias muy profesionales. Esto borro la mala impresión que tenia de la ultima vez que hice un desesperó y al final salimos con una camioneta de ahí. Gracias muy profesionales. Esto borro la mala impresión que tenia de la ultima vez que hice una transacción con ustedes. Gracias 🙏 More

by FLORINDA46 Verified Customer Verified Customer

Report | Print

Great service from Pedro at Graff Chevrolet ,loved the free delivery thank you thank you free delivery thank you thank you More

by GARYANDBRENDA06 Verified Customer Verified Customer

Report | Print

Great company to do work with, love the customer service and their willingness to help. Definitely reconsider this dealership to Friends and family. and their willingness to help. Definitely reconsider this dealership to Friends and family. More

by MIREYACOLCHADO Verified Customer Verified Customer

Report | Print

This was the worst customer service I've experienced. Customer rep takes days to get back with simple answers. Thinking of selling my Chevy just to not deal with the incompetency at this dealership Customer rep takes days to get back with simple answers. Thinking of selling my Chevy just to not deal with the incompetency at this dealership More

by TINOVICENTE86 Verified Customer Verified Customer

Report | Print

The initial interaction with the service advisor seemed a little abrasive and not very welcoming. The service was, however, fast which I appreciated. I may come back because or the service time but not becau little abrasive and not very welcoming. The service was, however, fast which I appreciated. I may come back because or the service time but not because anyone there was friendly, warm, or inviting. More

by rarenix Verified Customer Verified Customer

Report | Print