Malcolm Lumsden

Volkswagen of Duluth responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Tyler and Malcolm made your first car-buying experience a positive one. At VW of Duluth, we strive to make every customer feel comfortable, respected, and well-informed throughout the process, and we're so glad to hear that this resonated with you, especially as a single female. It means a lot to us that you felt our team was patient and honest. We appreciate your trust in us, and we’re here for you anytime! Enjoy your new car!

Volkswagen of Duluth responded

Thank you for sharing your experience! We're thrilled to hear that your second lease with VW of Duluth went so smoothly. Malcolm and the team always strive to provide top-notch service, and it’s great to hear that he was able to get you into the exact vehicle you wanted in just a few hours. We’re so glad everything worked out perfectly with the lease deal. Thank you for your continued trust in us, and enjoy your new ride!

Volkswagen of Duluth responded

Thank you for the great feedback! We're so happy to hear that you had a smooth and fast experience with us, and that you're loving your new 2024 Tiguan! It’s great that you got to test drive a few other models, but we’re thrilled the Tiguan was the perfect fit. We’ll be sure to pass along your compliments to our team! Enjoy the ride and thanks again for choosing VW of Duluth!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We’re thrilled to hear that your purchasing process was smooth. We apologize for any inconvenience caused by the excessive communication before and after your purchase. We strive to ensure our customers feel supported throughout their experience, but we understand that this can be overwhelming. Your input is valuable, and we will work to improve our follow-up process to make it more convenient for our customers. We appreciate your business and hope you enjoy your new vehicle!

Volkswagen of Duluth responded

Cody, Thank you for the fantastic 5-star review! We're thrilled to hear that you had such a positive experience with Malcolm. We pride ourselves on creating a no-pressure environment, so it’s great to know that resonated with you. And we’ll definitely remind him about that ice fishing trip! If you ever need anything else or have more adventures to share, feel free to reach out. Enjoy your new vehicle!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that Malcolm and the rest of our team made your experience enjoyable and pressure-free. Your feedback means a lot to us, and we hope you’re loving your new vehicle. If you need anything else or have any questions, don’t hesitate to reach out. Safe travels!

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you feel welcomed and valued every time you visit. Your satisfaction is our top priority, and we can’t wait to have the pleasure of serving you again soon.