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Malcolm Lumsden
Malcolm Lumsden at Volkswagen of Duluth
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Malcolm Lumsden

Sales Consultant

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Malcolm Lumsden

March 19, 2025

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Employee Rating

I had a pleasant experience with VW Duluth. The staff was helpful and knowledgeable. Making the purchase quick and painless. Would recommend to anyone in the Duluth area looking for a VW. More

by cathy_wartgow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston

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Mar 19, 2025

Volkswagen of Duluth responded

Thank you for your great review! We're glad to hear that our team made your purchase quick and hassle-free. Enjoy your new VW, and let us know if we can assist you in the future!

March 18, 2025

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Employee Rating

Very pleased with their professionalism, patience, suggestions, and response to questions. They were also very thorough. More

by rj.ames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Andy Pegelow

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Mar 18, 2025

Volkswagen of Duluth responded

Thank you for your kind words! We're glad to hear that our team’s professionalism and thorough approach made for a great experience. We appreciate your support and look forward to assisting you again in the future!

February 25, 2025

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Employee Rating

Malcolm was throughly impressive to work with. We will be back to purchase another vehicle from Malcolm soon! He was knowledgeable about the products, listened to what we were looking for and al More

by Briannajeanroberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keenan McGovern

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Feb 26, 2025

Volkswagen of Duluth responded

Thank you for your fantastic review! We're so glad to hear that Malcolm provided such a knowledgeable and enjoyable experience. He truly takes pride in helping customers find the perfect vehicle. We appreciate your support and look forward to seeing you again for your next purchase!

February 13, 2025

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Employee Rating

Do not spend any money here. Worst place ever. Wasted time, money, and now filing a lawsuit against them! More

by aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Johnston, Tyler Morphew, Jake Kukowski, Matthew Austin, David Dorman, Jason Wall, Darnell Goggleye, Markus Reinke-Mullenix

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Feb 13, 2025

Volkswagen of Duluth responded

We’re sorry to hear about your experience and we take feedback like this very seriously and would like the opportunity to understand and address your concerns. Please reach out to our Customer Relationship Manager or General Manager at 218.722.6989 so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we hope to hear from you soon.

December 25, 2024

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Employee Rating

Malcolm and his team went above and beyond to make everything perfect. I’m so grateful. More

by kt b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew, Andy Pegelow, Keenan McGovern

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Dec 26, 2024

Volkswagen of Duluth responded

Thank you for the kind words! We’re thrilled to hear that Malcolm and his team went above and beyond to ensure everything was perfect for you. Your gratitude means so much to us, and we’re grateful for the opportunity to assist you. Let us know if there’s anything else we can do for you!

December 15, 2024

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Great selection of new and used vehicles staff is knowledgeable and friendly. Would definitely shop here again. More

by pfspride
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Andy Pegelow

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Dec 16, 2024

Volkswagen of Duluth responded

Thank you for the wonderful review! We’re so glad you enjoyed our selection of vehicles and found our team to be knowledgeable and friendly. We truly appreciate your kind words and look forward to helping you again in the future. Happy driving!

December 12, 2024

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They let me know of an error in my lease paperwork and asked me in to re-sign. Greeted pleasantly at the doors, offered coffee, got all the paperwork re- done and was out the door quick! Thanks! More

by saranardodavinci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Pegelow

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Dec 12, 2024

Volkswagen of Duluth responded

Thank you for your understanding and for sharing your experience! We’re glad to hear our team handled the situation efficiently and made you feel welcome throughout the process. Your time is important to us, and we’re happy we could get everything taken care of quickly. If there’s anything else we can assist with, don’t hesitate to reach out!

December 09, 2024

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Employee Rating

Very attentive and easy to work with team at VW-Duluth. This is our second vehicle here and appreciated how seamless the process went. More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew, Andy Pegelow, Jake Kukowski

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Dec 09, 2024

Volkswagen of Duluth responded

Thank you for your wonderful review! We're so glad to hear that you had another great experience with our team. It’s always a pleasure to work with returning customers, and we’re thrilled that the process was seamless for you. We appreciate your continued trust and look forward to assisting you with any future vehicle needs!

December 06, 2024

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Employee Rating

I couldn’t be happier with my recent VW purchase! The entire experience was seamless from start to finish, thanks to the top-notch service provided by the team. They were knowledgeable and attentive More

by Cassie.ernest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Tyler Morphew

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Dec 06, 2024

Volkswagen of Duluth responded

Thank you for the amazing review! We’re thrilled to hear that you had such a seamless and stress-free car-buying experience with us. Our team takes pride in going above and beyond to help our customers find their perfect vehicle, and it’s wonderful to know we exceeded your expectations. Enjoy your new VW, and thank you for your recommendation—we look forward to serving you again in the future!

November 30, 2024

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Employee Rating

They took care of everything we wanted, always a pleasure working with them. Great dealership More

by michael.latraille
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Morphew, Andy Pegelow

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Dec 02, 2024

Volkswagen of Duluth responded

Thank you for the wonderful review! We’re so glad to hear that our team took care of everything you needed and that you enjoy working with us. Your kind words mean a lot, and we truly appreciate your support. We look forward to serving you again soon!

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