MICHAEL YOUNG | Page 7

Michael is the best TSM I’ve ever dealt with. (I know, I’m also a Ford employee) He’s a keeper! (I know, I’m also a Ford employee) He’s a keeper! More

by Beach buggy Verified Customer Verified Customer

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The work was completed the same day I dropped my truck off for diagnostics. They dealt with the warranty service and called for clarifications. They were very polite and considerate. off for diagnostics. They dealt with the warranty service and called for clarifications. They were very polite and considerate. More

by amanda.k.024 Verified Customer Verified Customer

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Excellent customer service, very polite, and always seems to put customer’s priorities first. Love the Titusville Ford team. to put customer’s priorities first. Love the Titusville Ford team. More

by hewetttosha Verified Customer Verified Customer

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Michael Young is exceptional at getting things taken care of. Very knowledgeable and very courteous. of. Very knowledgeable and very courteous. More

by barbitalk1956 Verified Customer Verified Customer

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Had a good experience. No issues to report. Would recommend to friends and to family. No issues to report. Would recommend to friends and to family. More

by daros4ever Verified Customer Verified Customer

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Service guys are great. Vehicle i purchased has to many issues. Need to money back Vehicle i purchased has to many issues. Need to money back More

by tmabbottap Verified Customer Verified Customer

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Always a great experience doing business with you. Service people are friendly and professional. Thanks for your service. Service people are friendly and professional. Thanks for your service. More

by jerryashby5757 Verified Customer Verified Customer

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Mike young is great, I’m very busy he always gets me in quickly and is always helpful quickly and is always helpful More

by geminipressurecleaning Verified Customer Verified Customer

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The staff has consistently rendered me great service. They are professional and courteous and respectful. They are professional and courteous and respectful. More

by slowe1860 Verified Customer Verified Customer

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I brought my car in for the following: 1. New tires 2. 80000 service 3. Issues with doors not locking Items 1 and 2 were handled fine and satisfied Item number 3 was not handled. Servic New tires 2. 80000 service 3. Issues with doors not locking Items 1 and 2 were handled fine and satisfied Item number 3 was not handled. Service advisor suggested that my battery might be the issue with the doors Not locking.. he indicated that my battery tested low. I would agree that it is a five year old battery and it was time to change. I changed and bought a new battery. Service advisor offered his cell phone number to give him a call if the battery replacement did not fix the issue with the door locks. Nothing changed. A simple Google search on the 2020 Ford escape and problems with the door locks Showed me that there is an issue with the welds for the doors, and that Ford was offering to fix the problem after a customer satisfaction survey. I feel like my service advisor really should have gone there first and really should have known this. He did not even mention it to me and simply thought the new battery would fix it.I left a message for him last Thursday, June 12, and have yet to get a callback from him. More

by cheryldetorres Verified Customer Verified Customer

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