Lurie Keener
Lurie Keener at Westside Lexus

Lurie Keener | Page 9

New Car Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
156 Reviews

I have been in the Sales Auto Industry with one goal in mind, to make customers car buying experience a pleasurable one. I believe that if they have someone who is knowledgeable of the product and more concerned with their needs, it will result in a happy consumer purchasing what they were looking for from someone who cares about them.

4.9

156 Reviews

Write a Review

Dealership Experience

11 yrs, 8 mos

Industry Experience

35 yrs, 2 mos

Specialties & Trainings

New Cars

156 Reviews of Lurie Keener

September 21, 2021

Dealership Rating
Employee Rating

Generally pleasant staff. Coordination between departments was sluggish with excessive waiting at times while working through a scheduled appointment to buy-out my lease. More

by gsurber
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Sep 21, 2021

Westside Lexus responded

Thank you for reviewing us! We are always looking for ways to better the customer experience, and we apologize for your visit taking longer than we anticipated. I assure you that we will use this feedback to improve our efficiency moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

September 04, 2021

Dealership Rating

Very good, my experience was good, I got all my questions answered. Joey was very informative. I highly recommend him as a sales guy due to his knowledge More

by amanisa89
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

Sep 07, 2021

Westside Lexus responded

Thank you for the excellent feedback and for trusting us with your vehicle-buying needs! Safe travels, from the whole Westside Lexus team - and come back again next time!

August 23, 2021

Dealership Rating
Employee Rating

Westside Lexus should be able to keep tract of exactly where their inventory is located. The sales person shouldn’t have to guess where the cars are parked. More

by Mcooper4940
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Westside Lexus responded

Thank you for allowing us the chance to earn your business. I appreciate this feedback and will speak with my team to address this issue. If there is anything further that I can do to assist you, please give me a call. James Breaux - General Sales Manager - 1 (281) 558-3030

August 16, 2021

Dealership Rating
Employee Rating

Difficult to communicate with sales and finance people. Main number- no answer. Finance people- no answer absent. Called a dozen times, no answer. Who’s in charge. Many employees, few with ability to rea More

by gducote
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shannon George, Christian Davidson , Nam Pham

Aug 31, 2021

Westside Lexus responded

I want to apologize for the trouble you've had connecting with our team. It's important that we're available to assist you with your automotive needs, and that we are responsive to your calls and I'm sorry your experience didn't reflect that. If you are still in the process of your vehicle search I would love to personally assist. Feel free to reach out to me directly. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 04, 2021

Dealership Rating
Employee Rating

Professionalism of sales (Lurie) and financial staff, Manuel Gomez was welcomed. Both were very knowledgeable about their area of expertise. Didn’t feel the high pressure characterized by the profession. More

by brendalclayton
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

Aug 04, 2021

Westside Lexus responded

Thanks for the great review of Westside Lexus! We're pleased that our team was welcoming and knowledgeable. Thank you for your business!

July 29, 2021

Dealership Rating
Employee Rating

A b c d e f g h j k l m n o p q r s t u v w x y z More

by bquangng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Westside Lexus responded

Thank you for the five-star review and for choosing Westside Lexus!

June 18, 2021

Dealership Rating
Employee Rating

Best dealership in town. Excellent customer service. The entire buying experience was great. What really impressed me was the showroom and the massive clean area for servicing my car. More

by spetrosinohouston
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Jun 18, 2021

Westside Lexus responded

Thanks for the great review! We would argue that Westside Lexus has the best customers in town. We really appreciate your feedback about the showroom - thank you so much!

June 11, 2021

Dealership Rating
Employee Rating

MJ Rizvi you’re very friendly and doing a awesome job, Sam Chu thank u men you’re so far the best. Thank you guys More

by Seanjohn01985
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chong Lee, Christian Davidson, Sam Chau , MJ Rizvi

Jun 11, 2021

Westside Lexus responded

Thank you for stopping by to commend MJ, Sam, and our Westside Lexus team! We truly appreciate your business and are delighted to hear that you're a satisfied customer. Safe driving this weekend and beyond!

June 02, 2021

Dealership Rating
Employee Rating

Very courteous and professional. If they maintain the same standards, I will definitely go back again for the third time. Keep up the good work Lurie and the team. More

by MANSOORSAVANT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma , Pam Pitakpitayaphol

Jun 03, 2021

Westside Lexus responded

Thanks for trusting Westside Lexus with your business!

June 01, 2021

Dealership Rating
Employee Rating

Desmond was very friendly and knowledgeable from start to finish. In my experiences with car dealerships, I have never had one that made the process smooth and worry-free. I was able to move at my own pace a More

by KETURAHMCCREE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau , Desmond Johnson

Jun 01, 2021

Westside Lexus responded

Thank you for the excellent review! We strive to make the purchasing process go smoothly for our guests, and it is fantastic to hear that this was reflected in your time working with Desmond. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Westside Lexus!

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