Luke Lien | Page 38

Outstanding and friendly service I had a very nice experience, as I have for many years, at White Bear Acura. the service staff is friendly and knowledgeable, I recommend it highly. I had a very nice experience, as I have for many years, at White Bear Acura. the service staff is friendly and knowledgeable, I recommend it highly. More

by bplutterman Verified Customer Verified Customer

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Great service I have been using the service center at Acura for over 5 years. They have always been honest with me. They have gone to bat for me when my warranty ha I have been using the service center at Acura for over 5 years. They have always been honest with me. They have gone to bat for me when my warranty had expired. Most importantly, they have always fixed whatever problem my car has had. Highly recommended!! More

by LORI.ORN Verified Customer Verified Customer

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Just an oil change Went as smooth as possible. I arrived 10 minutes before my appointment, but they got to work on my RDX right away. While the service was being done Went as smooth as possible. I arrived 10 minutes before my appointment, but they got to work on my RDX right away. While the service was being done I enjoyed a mocha and a muffin in the waiting area, very nice! More

by ZACH_SOWMAN Verified Customer Verified Customer

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B13 Smooth It's always the same: helpful, thoughtful, fast but not rushing, excellent communications. The staff are always willing to do whatever they can to ens It's always the same: helpful, thoughtful, fast but not rushing, excellent communications. The staff are always willing to do whatever they can to ensure the service experience is excellent. More

by LCtl2012 Verified Customer Verified Customer

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Perfect! Had my car in for an oil change and tire rotation today at white bear Acura. Everything was great. Thank you very much. Will be back Had my car in for an oil change and tire rotation today at white bear Acura. Everything was great. Thank you very much. Will be back More

by Acuralover Verified Customer Verified Customer

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Great Job! Great job on routine service and finding & fixing a new problem, and the round-trip shuttle ride to Forest Lake. All while short- handed that day. T Great job on routine service and finding & fixing a new problem, and the round-trip shuttle ride to Forest Lake. All while short- handed that day. Thanks! More

by PVOLLMER Verified Customer Verified Customer

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Great service. Smart folks who know the cars. Reasonable prices and friendly. Bought my Acura wagon from them and highly recommend. I usually don't go back to the d Smart folks who know the cars. Reasonable prices and friendly. Bought my Acura wagon from them and highly recommend. I usually don't go back to the dealer for services, but they are so outstanding, I will go back for the life of the car. More

by Welshie Verified Customer Verified Customer

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Disorganized I made an appointment on line. Many days in advance. Described what I needed done. When I arrived, no one seemed to know or care about what I wrote. B I made an appointment on line. Many days in advance. Described what I needed done. When I arrived, no one seemed to know or care about what I wrote. Because of that, they could not perform the repair as did not have the part. I signed up for the shuttle. There was confusion about when the shuttle would return, but nice driver did arrive .Filled out a form with my phone number and approximate time to be picked up. They did not pick me up at around the time I asked. I had to call. When brought to the attention of the staff the driver said he had his things to do and so did the other staff. When brought to the attention of the experienced staff member who was my contact staff, he blamed the new guy. My on line appointment had the correct number and so did the form I filled out. Unfortunately they called my husband not me to say they were done with the work They seemed under staffed and they were training a new staff member so I am not rating them poor for that reason. Did offer possible discount on labor if I return to do repair that I did not get done this appointment. More

by sls Verified Customer Verified Customer

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Excellent service and everything completed in a timely way. My experience was excellent and the service was completed very quickly-- all my questions were answered and the service personnel made the welcome ver My experience was excellent and the service was completed very quickly-- all my questions were answered and the service personnel made the welcome very quick and efficient. More

by Linda Verified Customer Verified Customer

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Great service advisor Unexpected and pleasant experience having my 2016 MDX Serviced this week Luke went beyond my expectations of a service advisor. Plan to keep Servi Unexpected and pleasant experience having my 2016 MDX Serviced this week Luke went beyond my expectations of a service advisor. Plan to keep Servicing my acura there. More

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