Luke Higley | Page 9

Excellent car buying experience! This was my first experience with Brattleboro Subaru. I knew what I was looking for and researched the specific vehicle online at several different de This was my first experience with Brattleboro Subaru. I knew what I was looking for and researched the specific vehicle online at several different dealerships in the area. Brattleboro Subaru offered the car that I was looking for at a much lower price. Their website was very easy to use and I was pre-approved for credit and filled out the financial forms that I needed to before I even walked in the dealership. Marie contacted me right away and answered any questions that I had about the process and scheduled me for a test drive at 5 pm that evening. Ian greeted me at and was very laid back and helpful throughout the process. He explained things very clearly and did not pressure me at all. Luke clearly went over the financial details and did not pressure me to buy any extra service plans or products that I did not need. I received more than what I expected for my trade in. The deal was closed by 7:30 pm and I was on my way. There were no hassles or gimmicks and I felt very respected by each of the staff members who helped me. I will definitely be going back to Brattleboro Subaru the next time I am looking for a new car and I highly recommend them to anyone. More

by ttemple12 Verified Customer Verified Customer

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New car lease My first. Subaru..don’t know much about this dealership but it was closest to my home. Staff was courteous and reasonable to work with. Biggest probl My first. Subaru..don’t know much about this dealership but it was closest to my home. Staff was courteous and reasonable to work with. Biggest problem with this and all dealerships is endless hours of negotiating and paperwork. Pretty much makes car buying a miserable experience no matter where you go. Compared to other dealers these guys kept the BS factor relatively low which is probably why I ended up buying the car. More

by Cklconst Verified Customer Verified Customer

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Fiendly, efficient service I have been buying Subaru's here since 2008. The sales team is easy to work with and never pressure the buyer. The service department is efficient and I have been buying Subaru's here since 2008. The sales team is easy to work with and never pressure the buyer. The service department is efficient and very acommodating and truly goes out of their way to keep their customers informed about problems, recalls and overall maintenance issues. More

by GINSBERG.EVAN Verified Customer Verified Customer

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Low pressure, plea want staff Good experience. Friendly, knowledgeable and helpful sales team. This is the second Subaru I've purchased from this dealership, and both experiences w Good experience. Friendly, knowledgeable and helpful sales team. This is the second Subaru I've purchased from this dealership, and both experiences were very postitve More

by romanmarion Verified Customer Verified Customer

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Car buying We went to Brattleboro Subaru to test drive a new Forester. After setting up a meeting time, we were met by a couple of folks when we arrived. Zach to We went to Brattleboro Subaru to test drive a new Forester. After setting up a meeting time, we were met by a couple of folks when we arrived. Zach took demographics and had the car waiting. After a short test drive, we knew were going to buy the car. After a big of haggling with Luke (sales mgr.), we arrived at a deal which we would complete the next day. Not only were these folks nice to deal with, but they had answers to our concerns and a willingness to listen. We are glad we went there. More

by mdavis20 Verified Customer Verified Customer

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Satisfaction The service department is always on time. Staff are pleasant, helpful, competent. They always take time to explain, answer questions and always with a The service department is always on time. Staff are pleasant, helpful, competent. They always take time to explain, answer questions and always with a friendly attitude. More

by saysay Verified Customer Verified Customer

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Best Customer Service staff at Brattleboro Subaru! My experience at the Brattleboro Subaru was exceptional. Billy Boutilette was very knowledgeable and super nice. He's very professional and patience t My experience at the Brattleboro Subaru was exceptional. Billy Boutilette was very knowledgeable and super nice. He's very professional and patience thank you Billy! More

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new car purchase wonderful service, nice atmosphere; Jon Griffus was very accommodating and helpful as was manager Luke Higley and office manager Pete Jacks. We wou wonderful service, nice atmosphere; Jon Griffus was very accommodating and helpful as was manager Luke Higley and office manager Pete Jacks. We would highly recommend Brattleboro Subaru!!!!! More

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Excellent Experience - 2017 Subaru Crosstrek Fantastic buying experience. We live 1 1/2 hrs away and had a family emergency at our scheduled time of pick up. Brattleboro Subaru did everything p Fantastic buying experience. We live 1 1/2 hrs away and had a family emergency at our scheduled time of pick up. Brattleboro Subaru did everything possible to make things go quickly and smoothly so we could tend to more important matters. Thanks to our sales representative Tom McFeeley who made things happen and assure they would be there for us. More

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One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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