Luke Higley | Page 10

Amazing experience!! Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, e Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, enjoyable car leasing experience!!! Yes, I am using enjoyable and car leasing in the same sentence. Our first contact via the internet was with Mike Masters. It was a quick negotiation and lock on a priced (great one at that) with no gimics, nonsense or games. Within 48 hours we were greeted at the door by Tom McFeeley who was awaiting our arrival. He finalize our sale and gave us a thorough introduction to our new vehicle. I really appreciated the time and attention he took to be sure we were familiar with our vehicle before leaving the dealership. We wrapped up our financial portion with Jason Posternak who helped us navigate and finalize our lease in a well organized and thorough fashion. Before we departed we were greeted by Luke Higley, general manager, who made sure we were comfortable and well satisfied with our experience. Everyone else we meet along the way was friendly and courteous, and the dealership made us feel relaxed like we were visiting old friends. New York dealerships should take a page from Brattleboro Subaru's customer service handbook. I would highly recommend everyone take the drive to visit Brattleboro Subaru, it is well worth your time. I look forward to visiting them in the future when I am ready to make my next purchase. More

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Friendly and helpful I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to conside I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to consider. She asked really good questions. After the call, I knew I wanted to work with her. I did not feel pushed around at all, and in fact, looked forward to meeting her! We did the deal so quickly: Laura found the perfect car for me, managed the details quickly and had me in my new car within days! I enjoyed her friendly, knowledgeable service. More

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Personalized service and attentional. Above and beyond! I have been leasing cars for almost 20 years and I can say with certainty that this was by far the best experience I have ever had. Laura worked with I have been leasing cars for almost 20 years and I can say with certainty that this was by far the best experience I have ever had. Laura worked with a sense of urgency, care, and attention to detail that you just don't expect from a car dealership. She quickly established trust and worked with me on some tricky details but never made me feel like we were asking too much of her or the dealership. Laura's approach was never overbearing and she never applied pressure on us in any way. Reach out to Laura with any and all of your car buying needs. More

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They pulled off the seemingly impossible I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of th I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of that I only had about $1,500 cash and no trade. My current car was done with the inspection about to run out in about a week. After talking back and forth through email, Marie personally called me and went over their bad credit financing, some possible options for vehicles, as well as more details about what I was looking for. I went to Brattleboro Subaru and met with John who Marie had explained my situation too. Marie came down and introduced herself and offered to help in any way she could. John was great. He listened to me on what my budget was, as well as what I would and would not want in a vehicle. We took a look at some options that might work. After running my credit, it looked like we'd be doing financing through credit acceptance and I had some options for vehicles. Surprisingly with an extra push from the dealership, they were able to get me approved for conventional financing, with only $1,500 down with a payment that fit my budget. I ended up with a very clean, one owner 2012 subaru impreza sport. It also is a Subaru Certified Pre owned, which means I ended up with a full warranty, as well as road side assistance. Going into this situation I completely expected to either end up with a vehicle I really did not like, a huge down-payment, or a monthly payment I just couldn't manage. Now I'm well on my way to rebuilding a credit, with a car I actually enjoy and a payment I can afford! More

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This is a terrific team! This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, Luke, and Niz-- you are all very professional and fantastic representatives of your company. I have a Forester now that I absolutely love and that is the perfect fit for my family and our budget. Thank you so much-- we'll see you next time we buy a car. You are our car dealer for life! More

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We liked them so much we bought 3 cars in 1 week! We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked th We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked the car so much he went to Brattleboro and ended up getting one at a way better price than the other dealer had offered my daughter. They beat the other dealers price by a lot and didn't even know what the offer was! I even traded in my almost new car because I liked the Impreza so much more than my 2015 Nissan. Matt Verge has been an excellent sales man. Always to our questions and quickly. When there was an issue with my daughters insurance he sat and helped us find new insurance. Everyone was so helpful through the whole process. It was not like buying from the other dealers in the area. If you need a new car.. come to Brattleboro Subaru! Ask for Matt! More

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BAD EXPERIENCE - MY CAR KEYS HELD RANSOM One person, the Sales Manager, made purchasing my 2016 Subaru Legacy and bad experience. After being in dealership for hours, I asked 3 different tim One person, the Sales Manager, made purchasing my 2016 Subaru Legacy and bad experience. After being in dealership for hours, I asked 3 different times to please return our car key so we could leave. My husband is diabetic and it was hours beyond time for his meal. I didn't want him to get low blood sugar. Finally after standing and saying I would look for my keys, I was led into the Sales Manager's Office. there were my keys on his desk. I asked a fourth time for my keys and he would not hand them to me. he wanted me to sign a contract to purchase the car. Feeling pressured to leave because of my husband's health (by this time he was in the car) I agreed to purchase. I was given not one, but two incorrect contracts to sign. Finally said Sales Manager asked me to give up $100 of my offered discount. I found the owner, my salesperson Laura, and Nate the finance guy pleasant to work with. But I would never go there again because you HAVE to deal with Luke the Sales Manager. More

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Great place to do business I recently bought a car at Brattleboro Subaru. I worked directly with Matt Verge, but the whole team was a pleasure to deal with. Matt has a great dem I recently bought a car at Brattleboro Subaru. I worked directly with Matt Verge, but the whole team was a pleasure to deal with. Matt has a great demeanor for selling cars. He took a no pressure approach that made me really comfortable in buying a car. Thanks again!! I would definitely recommend buying a car there. More

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Best vehicle purchase ever made! My experience at Brattleboro Subaru was amazing. I am beyond thankful on the purchase of my 2011 Outback. This car is very comfortable & handles extre My experience at Brattleboro Subaru was amazing. I am beyond thankful on the purchase of my 2011 Outback. This car is very comfortable & handles extremely well in all seasons. Jason, Luke & many more made this experience hassle free & extremely enjoyable. Thank you for your excellent customer service. -Jessie Bishop More

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Outstanding We purchased 2 vehicles and both times everything went perfectly. The whole team went above and beyond to make us feel comfortable and we will be reco We purchased 2 vehicles and both times everything went perfectly. The whole team went above and beyond to make us feel comfortable and we will be recommending them to friends and family. More

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