Luke Higley | Page 13

Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

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We had an issue with the sales process but the manager reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again. reached out to us and had a very honest conversation about what could be done to make sure it wouldn't happen again. More

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We have done business with Brattleboro Subaru for years, buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked buying four Foresters there, (owning five Subaru cars total.)When our "Tahoe" daughter was negotiating for a 2013 Subaru Forester out west, she asked Luke for help with the paperwork, pricing, etc. He spent time on the phone with her reviewing the negotiation process and helped ease her nervousness over buying her first car. Because of this service, even though she couldn't buy the car in Brattleboro, my husband and I will return to buy another Subaru. There is nothing like having great service even when you are not buying anything! More

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I had Great experience with the Subaru of Brattleboro team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! More

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My family thoroughly enjoyed our experience with the My family thoroughly enjoyed our experience with the entire staff at Brattleboro Subaru! Special thanks to John, Luke and Marie. It is a no press My family thoroughly enjoyed our experience with the entire staff at Brattleboro Subaru! Special thanks to John, Luke and Marie. It is a no pressure atmosphere at their dealership, and the really made the entire process real easy. We love our new Subaru, and I would recommend Brattleboro Subaru to anyone. More

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Buying my first new car was an amazing experience for me. I am so happy to have the exact car I wanted and Luke Higley made this possible. He was so willing to go out of his way to make buying my first car I am so happy to have the exact car I wanted and Luke Higley made this possible. He was so willing to go out of his way to make buying my first car an absolute joy. And i will plan to buy from him and Brattleboro Subaru for my next purchuse years down the road. More

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I spent over a month car shopping, between online research and dealer visits and test driving. When I test drove the 2013 impreza, I knew right away that was the car! I went to Brattleboro Subaru on research and dealer visits and test driving. When I test drove the 2013 impreza, I knew right away that was the car! I went to Brattleboro Subaru on the suggestion of MANY people, and Iam so happy I did. Every sales person I talked to was wonderful and the salesperson who ended up selling me the car was GREAT,they whole place has a great aura of honesty and integrity. They worked with me and were flexible with what I wanted. They were genuine in trying to make me happy. I got a great deal and Iam so happy with my car! Thank you Brattleboro Subaru if I could buy 100 more cars I would. More

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We haved owned a subaru for years but the experience we had with Luke at Brattleboro Subaru was by the far best! He was extremely friendly, informative, and overall very helpful. I love my new outback and had with Luke at Brattleboro Subaru was by the far best! He was extremely friendly, informative, and overall very helpful. I love my new outback and will only be shopping at Brattleboro Subaru in the future! More

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Our car died and we needed a new one ASAP. So we went to Brattleboro Subaru and worked with Luke Higley. It was a great experience. He was very personable and committed to finding us a car within our budget Brattleboro Subaru and worked with Luke Higley. It was a great experience. He was very personable and committed to finding us a car within our budget. If we ever need another car I would definently go back to Luke:) More

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I am so grateful to Rose, Nizam, Luke, and Eileen for helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with her honest, knowledgeable, and friendly assistance. We had several cars to choose from, but Rose had taken the time to find out what my daughter was really looking for in a car. We had looked at another dealership and ended up test driving some cars that really didn't even feel safe. Rose had a nice selection of clean, well maintained, and affordable cars for us to test drive. Once we had made our decision, Rose sent the car over to the service department for a bit of cleaning. (It looked great before it went to service!)Nizam, Luke, and Eileen went to work streamlining the paperwork. By the time we were back with plates for the car, it was all ready to go and looked fantastic! WOW! Really nice and clean! But, best of all, my daughter told me that she feels safe in the car. It really fits her and her hectic lifestyle. I can go home now (I live in Alaska) and feel that my daughter has a dependable car and has made a nice connection with a great dealership. You know we'll be back when it's time for the new car purchase! Additionally, the Brattleboro Subaru Dealership is lovely! Attractive and clean with a staff that provides excellence in service, knowledge, friendliness, and professionalism. I have been a Subaru owner since 1978 and have purchased my cars from dealerships in the Pacific Northwest and Alaska. I am impressed by the Brattleboro Subaru Dealership. They set a new standard of excellence. More

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