Luke Higley | Page 12

Outstanding customer service! Worked with Marie (who was great) over the Internet and also spoke with Luke. We were looking for a particular model and color. Had been working with another dealer who didn' great) over the Internet and also spoke with Luke. We were looking for a particular model and color. Had been working with another dealer who didn't put in much effort and told us it would take 8 weeks to get. Marie quoted a price that was lower than that other dealer and Luke found a car for us in one day. Later in the week we went to the dealership (two hours from our home) to pick up the car. Jason Peters completed the sale including a trade-in. Jason Posternak completed the paperwork. Both Jason's were great to deal with. In less than 90 minutes we were driving away in the car we wanted. Everyone was friendly, knowledgeable and efficient - it was customer service at it's best. We saved money, time and the frustration that comes with interacting with too many other dealerships. We will definitely return for our next vehicle. Work with Marie online and then take the extra time for a drive to Brattleboro if you don't live in the neighborhood - to experience great customer service and then hit one of the good lunch spots in town before heading home in your new car. We have never had a better car purchasing experience. More

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This is the second new Subaru I've purchased from Brattleboro Subaru in the last 10 years. I chose the 2013 Crosstrek, and although they did not have exactly what I wanted on the lot, Jason and Luke Brattleboro Subaru in the last 10 years. I chose the 2013 Crosstrek, and although they did not have exactly what I wanted on the lot, Jason and Luke found it within 100 miles. I try hard to do my 'homework' when it comes to buying cars, and after being clear about that, I felt that I was heard and taken seriously throughout the entire process. I would definitely recommend Brattleboro Subaru without hesitation to any friends who are car shopping. More

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Has to be the best experience out of the 40 or so vehicles I have purchased over 30+ years. As do many folks, I did my internet shopping and found my car at a whole slew of dealerships. Just happened vehicles I have purchased over 30+ years. As do many folks, I did my internet shopping and found my car at a whole slew of dealerships. Just happened to be that Brattleboro was the lowest. NBD that they are 300 miles away, Vermont is gorgeous and a vacation was warranted to buy the car. Enter Jason and Luke and Marie. Not only did they make the deal the most exceptional they made the experience not only the easiest but the best ever. NO pressure, no hype, laid back guys. Now for the best. Decided to take the TRAIN to pick up my new vehicle. Guess what happened... you guessed it, the train was late. These gentlemen accommodated my "crisis" and had my new wheels all ready and the deal ready for me when I arrived late. It is not possible to have a better dealer experience, and I've had a lot of them, both good and bad. This dealership, especially the service of their employees, EXCEEDS any and all expectations. More

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Conducted price discussions with Marie F.on phone . Very nice people here . Fair trade in . These folks are the best car dealers I've ever dealt with . Very competitive pricing . Easy to negotiate on phone nice people here . Fair trade in . These folks are the best car dealers I've ever dealt with . Very competitive pricing . Easy to negotiate on phone . NOT a SINGLE HINT OF DISHONESTY OR HUSTLING at any time during the entire transaction !!!!! Worth driving a few hours for good pricing and nice people . More

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I want to thank the guys at Brattleboro Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended u Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended up leaving with it!......Amazing....these people did not push me orr make me feel uncomfortable...b elieve me I"ve checked out other dearerships and no one offered me what these men did.....when I arrivered, finally, after a long ride and a speeding ticket to boot!, Billy met me at the door....Billy and Luke took time away from their family's to ensure I left there happy....by 9:30 pm we finally finished the paperwork and I went on my journey home......relieved and happy driving my new car. They don't know it yet but I actually have a friend that wants me to take her there....get ready boys she wants to but a car this weekend! thank you, Mike Masters,Billy Boutulette, and Luke Higley.... sincerely...Margaret Nelson More

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This is the third time I've leased a vehicle from Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would defini Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would definitely recommend Brattleboro Subaru to friends and family. I love my new car! More

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No bells. No whistles. Just a very fair price for both trade-in (2006 Outback) and new 2014 Forester. All staff were friendly and forthright. trade-in (2006 Outback) and new 2014 Forester. All staff were friendly and forthright. More

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I was slightly frustrated with the dealership after I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I purchased a vehicle that ended up being a disappointment. However, Jason and Luke worked diligently to get me into a vehicle that was exactly what I had been looking for. They worked hard to make it happen without costing me any extra money, and they were pleasant about it. They kept their promise that I would walk away happy! Thanks guys! More

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We purchased our first Subaru (gently used) at Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, s Brattleboro Subaru +/- 7 months ago and were very happy with the transaction. They recently ran an ad in our local paper that sounded really good, so we thought if we could lower our monthly payment or at least break even, we could have a brand new vehicle (Subaru's have an excellent re-sale value). To sum up our experience at Brattleboro Subaru, I'm entering an excerpt from an email I sent to John, the general manager: "Had to drop a note to THANK YOU and your crew for the smoothest and slickest transaction we’ve ever had buying a vehicle! You guys really went “above and beyond” to make this deal happen! It was wishful thinking on our part, but Brattleboro Subaru made it happen! Again! I’ve been a Chevy guy for over 40 years (my first car was a ’69 Camaro.), but thanks to you guys, I’m sold on the Forester. Please pass along our most sincere gratitude to Paul, Luke, Niz (he’s a Wizard, a Seabee and a Yankees fan! OUTSTANDING!) and all of the other members of your staff that had anything to do with this experience! More

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Probably the best dealer experience I have ever had and I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was co I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was completely done they made sure I was happy and didn't seem to mind at all. I will be back for my next one for sure. More

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