Luis Serrano

Luis is great, very patient and he took the time to explain the process to us. I’d definitely consider buying from you guys again. explain the process to us. I’d definitely consider buying from you guys again. More

Report | Print

Everyone was so helpful, fast to find me the car I wanted, and get everything done and me out the door even faster! Absolutely will buy my toyotas from Gladstone! wanted, and get everything done and me out the door even faster! Absolutely will buy my toyotas from Gladstone! More

Report | Print

Welcomed to a clean and organized dealership. I was met with a sales associate at the door that was very polite and helpful. Luis was professional and appropriate. I was met with a sales associate at the door that was very polite and helpful. Luis was professional and appropriate. More

Report | Print

All personnel helpful and professional. Jonathan always willing to help after the purchase. Josh in service is great. Tony the fleet guy also very helpful. Jonathan always willing to help after the purchase. Josh in service is great. Tony the fleet guy also very helpful. More

Report | Print

They have a lot of cars to chew from. Good service not pushy. Nice people Good service not pushy. Nice people More

Report | Print

I really liked seeing the pricing online and locking in the price online. Purchased online and filled out all info online. Time at dealership was a bit long. It took 3 hours from walking in to driving o the price online. Purchased online and filled out all info online. Time at dealership was a bit long. It took 3 hours from walking in to driving out with the car. More

Report | Print

Luis was very patient as I processed everything from deciding which Toyota, when I could get it since I was traveling. He walked me through all the steps. Luis has a kind, gentle demeanor, attentive an deciding which Toyota, when I could get it since I was traveling. He walked me through all the steps. Luis has a kind, gentle demeanor, attentive and I felt very heard and understood. He was natural and also thorough. I felt as though I got to BUY a car I was not SOLD a car which is ideal !!! So very glad Luis approached me in the lot. I will ask for him next car for sure !! More

Report | Print

Luis is a great salesman and all of the people at the dealership worked tremendously hard to find and then deliver the vehicle that I was looking for. Now the service department is working on getting al dealership worked tremendously hard to find and then deliver the vehicle that I was looking for. Now the service department is working on getting all of the finishing touches added and done to make the vehicle just what I asked for and wanted. Great job Luis and all of the people at Toyota of Gladstone that are making my purchase complete and exactly what I wanted......👍👍👍👍👍 thats five thumbs up from me 🤗 More

Report | Print

Luis was engaged in our discussions and attentive to our concerns. He worked diligently on our behalf, and wasn't afraid to seek out answers on our behalf. He is a hard worker. concerns. He worked diligently on our behalf, and wasn't afraid to seek out answers on our behalf. He is a hard worker. More

Report | Print

Excellent service and quality people and cars. Luis was the best he was personable and accommodating and communicative. Luis was the best he was personable and accommodating and communicative. More

Report | Print