Luis Santos | Page 5

I am very unhappy with my experience with Norm Reeves Toyota Dallas ... I been discriminated and treated differently copper to other customers .. they sold me car with issues ... over my experience hor Toyota Dallas ... I been discriminated and treated differently copper to other customers .. they sold me car with issues ... over my experience horoball very disrespectful .. More

by Max Verified Customer Verified Customer

Report | Print

Luis was extremely helpful and made the process speedy. He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your car or truck needs. More

Report | Print

Luis Santos did a awesome job with my decision on getting my new truck .I am really happy with my new Toyota my new truck .I am really happy with my new Toyota More

Report | Print

Luis Santos was incredibly knowledgeable and took the time to understand my specific needs, and answered all my questions thoroughly. I would highly recommend him for anyone looking to buy a new car. time to understand my specific needs, and answered all my questions thoroughly. I would highly recommend him for anyone looking to buy a new car. More

Report | Print

Well I went in Jan 17 only few of the 4 runner selection on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce keys because it not be cleared by shop to sale. I couldn’t test drive it. Since it’s a dealership I didn’t worry about it and would continue with transaction. They wanted to try to get me to use their financing around noon and I quote “If I buy your vehicle for $3,200 will you buy from us?” Not only did they not trade mine in but wouldn’t even give an offer. I believe it was a ploy to keep me hostage Until finance was secure close to 7 pm. I kindly asked for my key to Volvo I drove in 3 different times from 3-7 pm and was met with excuses and sent to talk to different agents. Anyway at 7pm or so I finished by signing a contract even though I had not test drove the vehicle even though I was promised the 4R would be ready for me Saturday. It still is not ready to drive off the lot on the 22nd; yes the salesman has explained certain checks on the 4R has to happen before a used vehicle is released. The salesman said the $3200 that I wanted for my Volvo and their offer were so far apart that he didn’t want to discuss it but a quick search I showed salesman that across town 2022 4R limited in the same color was selling for 4,300 less than the one Reeves was selling me to prove that if I was willing to by this 2021 4R Limited for a marked up price they could of paid for my trade in. PS In 2012 I bought a new 2013 Kia and in 2017 I bought a new Kia Forte from Southwest Kia. Both times in and out in 3 hrs or so with my new car. Not only that they paid for a trade in in 2012 More

Report | Print

Not pushy atmosphere. Salesman was easy and on top of things. the finance guy was good Salesman was easy and on top of things. the finance guy was good More

by Jrkelley2575 Verified Customer Verified Customer

Report | Print

We just bought a new 2025 RAV4 and couldn't be more pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with o pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with our excellent service rep Shelly. We were thrilled to meet new car sales rep Luis Santos. Professional, patient,knowledgeable, friendly, personal in every way. It's very hard to fine superior sales representation in America now...BUT Luis breaks that mold! We found him available before AND after the sale!!! How nice is that! We so appreciate Luis and will certainly refer our family and friends to Norm Reeves! Hats off to all at Norm Reeves! More

Report | Print

The employees were fantastic. Pedro Cachay and Luis Santos were exceptionally patient and courteous. It would be wonderful if the dealership offered complimentary snacks and bever Pedro Cachay and Luis Santos were exceptionally patient and courteous. It would be wonderful if the dealership offered complimentary snacks and beverages. Additionally, the vending machines require an upgrade; they only accept cash, not cards. More

by nluis62 Verified Customer Verified Customer

Report | Print

Luis and Staff were very helpful in assisting me with purchasing my new car! Hands down the best customer service and experience at a dealership i’ve ever had! purchasing my new car! Hands down the best customer service and experience at a dealership i’ve ever had! More

by KENZGARD Verified Customer Verified Customer

Report | Print

Dealership had some competitive prices for used cars and a good selection on inventory for new cars. Employees very patient and attentive. Very relaxed/welcoming environment a good selection on inventory for new cars. Employees very patient and attentive. Very relaxed/welcoming environment More

Report | Print