Luis Santos

Luis knew his inventory and was able to show us the difference between vehicles. He was on point difference between vehicles. He was on point More

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I did my search online sent the dealership an email on Sunday, they responded and Norm Reeves made it so easy to purchase my New 2025 Toyota Prius, they had exactly what I wanted, Luis Santos had the car Sunday, they responded and Norm Reeves made it so easy to purchase my New 2025 Toyota Prius, they had exactly what I wanted, Luis Santos had the car ready for me on Monday morning drove off the lot a Very Happy customer, I would definitely recommend this dealership to my friends and family More

by patie75211 Verified Customer Verified Customer

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Excellent personal good people . Your are the best Luis it’s good seller and the other personal it’s the best Your are the best Luis it’s good seller and the other personal it’s the best More

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Both the dealership and Luis were fantastic to deal with. Would gladly buy from again Would gladly buy from again More

by ROBERTPILGRIM Verified Customer Verified Customer

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I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen Verified Customer Verified Customer

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I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen Verified Customer Verified Customer

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Luis was fantastic! This was a great car buying experience. Everyone at this dealership was great. I will buy my next car here. This was a great car buying experience. Everyone at this dealership was great. I will buy my next car here. More

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I am very unhappy with my experience with Norm Reeves Toyota Dallas ... I been discriminated and treated differently copper to other customers .. they sold me car with issues ... over my experience hor Toyota Dallas ... I been discriminated and treated differently copper to other customers .. they sold me car with issues ... over my experience horoball very disrespectful .. More

by Max Verified Customer Verified Customer

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Luis was extremely helpful and made the process speedy. He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your He was thorough and honest with his approach; and lead me to Oscar who was an absolute rockstar. I would encourage anyone to visit these two for your car or truck needs. More

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Well I went in Jan 17 only few of the 4 runner selection on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce on no 2025 were on lot. Then I went in on Jan 18 around noon with a 60k check ready to purchase a used 4R that I wanted; sale dept could not produce keys because it not be cleared by shop to sale. I couldn’t test drive it. Since it’s a dealership I didn’t worry about it and would continue with transaction. They wanted to try to get me to use their financing around noon and I quote “If I buy your vehicle for $3,200 will you buy from us?” Not only did they not trade mine in but wouldn’t even give an offer. I believe it was a ploy to keep me hostage Until finance was secure close to 7 pm. I kindly asked for my key to Volvo I drove in 3 different times from 3-7 pm and was met with excuses and sent to talk to different agents. Anyway at 7pm or so I finished by signing a contract even though I had not test drove the vehicle even though I was promised the 4R would be ready for me Saturday. It still is not ready to drive off the lot on the 22nd; yes the salesman has explained certain checks on the 4R has to happen before a used vehicle is released. The salesman said the $3200 that I wanted for my Volvo and their offer were so far apart that he didn’t want to discuss it but a quick search I showed salesman that across town 2022 4R limited in the same color was selling for 4,300 less than the one Reeves was selling me to prove that if I was willing to by this 2021 4R Limited for a marked up price they could of paid for my trade in. PS In 2012 I bought a new 2013 Kia and in 2017 I bought a new Kia Forte from Southwest Kia. Both times in and out in 3 hrs or so with my new car. Not only that they paid for a trade in in 2012 More

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