Luis Santos
Luis Santos at Norm Reeves Toyota Dallas
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Luis Santos

Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
306 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

14 yrs, 3 mos

Specialties & Trainings

Trucks and SUVs

5.0

306 Reviews

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306 Reviews of Luis Santos

August 30, 2024

Dealership Rating
Employee Rating

Luis did amazing job today. We explained to him what we were looking for, he listened, pulled three vehicles around for us to test drive and got us into the vehicle that matched More

by Jayson.aparicio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2024

Norm Reeves Toyota Dallas responded

Jayson, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you again for choosing Cowboy Toyota. We look forward to having you as one of our valued customers for many more years to come!

August 30, 2024

Dealership Rating
Employee Rating

Dealership had some competitive prices for used cars and a good selection on inventory for new cars. Employees very patient and attentive. Very relaxed/welcoming environment More

by a23silos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Brad Allen

Aug 30, 2024

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2024

Dealership Rating
Employee Rating

Great experience from start to finish! !! I highly recommend Luis Santos @ Cowboy Toyota!! Thank you!! More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Norm Reeves Toyota Dallas responded

Thank you, Jessica, for sharing your experience with us! We're happy to hear it went well with Luis and truly appreciate your feedback.

August 28, 2024

Dealership Rating
Employee Rating

The attention to detail in customer service was the best i have ever seen in any business i have gone to More

by raulmartinez2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Norm Reeves Toyota Dallas responded

Thank you, Raul, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

August 24, 2024

Dealership Rating
Employee Rating

Mr . Luis Santos is always the professional. This is the second vehicle I have purchased with Luis and he is always very honest, respectful, and trustwort More

by Jayson Aparicio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2024

Norm Reeves Toyota Dallas responded

It's great to hear that Luis is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

August 23, 2024

Dealership Rating
Employee Rating

Luis was awesome, so was Richard. They made us feel good and were very helpful and knowledgeable. I’ll come back to see Luis when ready to trade up to a Tundra. One thing, though, t More

by isolymosi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud

Aug 23, 2024

Norm Reeves Toyota Dallas responded

Thank you for your review and kind words for Luis and Richard. Please don't hesitate to reach out if you have any questions or concerns. We appreciate your business and hope to see you again!

August 19, 2024

Dealership Rating
Employee Rating

Loved everything about the experience everything was explained very well I am absolutely in love with my RAV4 More

by munozmiriam857
Recommend Dealer
Yes
Aug 19, 2024

Norm Reeves Toyota Dallas responded

Thank you, Miriam, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Cowboy Toyota are glad to have you as a customer.

August 16, 2024

Dealership Rating
Employee Rating

Excelente trato se los recomiendo,gracias por toda la ayuda a Luis y Armando. Nos vemos para el otro carro More

by yoelmedina406512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 16, 2024

Norm Reeves Toyota Dallas responded

Thank you for your very kind review, Yoel. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

August 15, 2024

Dealership Rating
Employee Rating

Luis and Victor were great. Luis contacted me immediately when I submitted my request for info online. He sent me pictures of truck that I requested and had it ready for me whe More

by Jerrymontes02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor

Aug 16, 2024

Norm Reeves Toyota Dallas responded

Jerry, Thank you so much for your excellent review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

August 06, 2024

Dealership Rating
Employee Rating

I got there around 4 and we were driving away with my new car by 8:30ish. The gentlemen that helped us were knowledgable and friendly. The car did get a full tank but I would have liked for it to of been More

by smgarza.martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud

Aug 06, 2024

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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