Luis Salcedo

We recently purchased a 2026 Hyundai Palisade from Ideal Hyundai, and we couldn’t be happier with the experience. Our salesperson, Roy, went above and beyond to make the process smooth and enjoyable from st Hyundai, and we couldn’t be happier with the experience. Our salesperson, Roy, went above and beyond to make the process smooth and enjoyable from start to finish. Roy spoke with us the night before our visit and took the extra time to pull the exact car we were interested in, have it cleaned, filled up, and set aside so it would be ready for us to see and test drive the next day. That thoughtful preparation really stood out and made a great first impression. When we arrived, Roy was friendly, knowledgeable, and never pushy. He patiently answered all our questions, walked us through the features of the Palisade, and made sure we were completely comfortable before making any decisions. The entire process was efficient, transparent, and stress-free — exactly how buying a new car should be! Thanks to Roy and the team at Ideal Hyundai, we drove home in our beautiful new Palisade feeling confident and excited. I highly recommend asking for Roy if you’re shopping for a new vehicle — his professionalism, attention to detail, and genuine care for his customers truly make a difference. More

by huffvaleriej Verified Customer Verified Customer

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My experience at ideal Buick GMC Hyundai with Kevin was amazing. He answered all of my questions and got me into the right vehicle that I needed. I would highly recommend ideal for your next new car purcha amazing. He answered all of my questions and got me into the right vehicle that I needed. I would highly recommend ideal for your next new car purchase. More

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Roy did an outstanding job! !! Explaining everything about the2026 Kona from what is included in the exterior package as well as the interior conveniences. He took me on 2 tests !! Explaining everything about the2026 Kona from what is included in the exterior package as well as the interior conveniences. He took me on 2 tests drives to make sure I was satisfied with the vehicle I was purchasing. Roy is very personable and did not apply any pressure !!!! I was very happy and satisfied with his attention to me!!! Roy did a great job representing Ideal Hyundai!!! More

by lblayman Verified Customer Verified Customer

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Shahzad was easy to work with, very helpful, professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment on the vehicle that I no longer had in my possession for the past 3 1/2 weeks. I know the payoff process is not immediate, but I expected it to be a fast enough to avoid this problem. This problem was very inconvenient and I spent over 6 hrs (!) calling and leaving several detailed voice mails with the responsible department in an effort to get someone to call me back to discuss the status of the payoff and tags/title. Very frustrated, as a last ditch effort I called Shahzad and he called me back promptly, investigated my concerns, and called me back with the exact answers that I needed within 10 minutes. Dennis Dawson, GM, also returned my call after Shazhad and was very helpful and offered to look into it and get back to me on Monday as well. I appreciate their efforts but their processes need to be tightened up and more aligned with customer needs post-sale. More

by Customer Verified Customer Verified Customer

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I bought the car I did at this dealership because of Luis and how he worked with me. and how he worked with me. More

by laureykwr Verified Customer Verified Customer

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Everyone at the dealership is very friendly. They have great prices on all the cars. They have great prices on all the cars. More

by duane.malle Verified Customer Verified Customer

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Roy is a terrific salesperson who knows his stuff. I felt zero pressure for him and very comfortable purchasing my car. I felt zero pressure for him and very comfortable purchasing my car. More

by barryhecht04 Verified Customer Verified Customer

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Roy was great to work with throughout the process. He gave us all of the information related to the car, patiently answered questions, allowed us multiple test drives and never made us feel pressured He gave us all of the information related to the car, patiently answered questions, allowed us multiple test drives and never made us feel pressured to purchase. This was one of the most pleasant car buying experience we have had in a long time, thanks to Roy. The finance manager was also great and made the signing process very easy and straightforward. More

by shabbir.kundi Verified Customer Verified Customer

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Extremely satisfied with the professional sales team leader, Mr. Kevin Castillo and all of the other sales support associates.( so sorry for not having the name of Kevin’s partner, he too was equally we leader, Mr. Kevin Castillo and all of the other sales support associates.( so sorry for not having the name of Kevin’s partner, he too was equally well prepared for any question we had on the vehicle and process). The quality of the vehicle from the test drive to delivery was what sold us on the this dealership…first rate, we highly recommend! More

by mjddsc Verified Customer Verified Customer

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We were extremely happy with the dealership and will definitely approach them for our next purchase definitely approach them for our next purchase More

by tstendal Verified Customer Verified Customer

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