Luis Prada
Luis Prada at Herb Gordon Subaru
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Luis Prada

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
141 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

Spanish Spanish

5.0

141 Reviews

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141 Reviews of Luis Prada

December 17, 2024

Dealership Rating
Employee Rating

I’ve been a customer of Herb Gordon Subaru since 2007. My advisor - Luis is absolutely the best. His knowledge, customer service, and patience is outstanding. They always take good care of my car and me. More

by Bajamama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 15, 2024

Dealership Rating
Employee Rating

For the most part I always have a very pleasant experience bringing my car in for service. Luis is always attentive and patient and takes the time to make sure I am informed throughout the entire p More

by Shannon.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Herb Gordon Subaru responded

Shannon., thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

December 12, 2024

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Luis was fantastic to work with. He was so communicative and helpful when our car needed complicated servicing. More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

December 11, 2024

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Luis is the best! Whether it's just routine service or a bigger job, he's always really good at keeping me updated on the status of my car. I trust him to take good ca More

by mraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Colt

Dec 13, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Dec 14, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 05, 2024

Dealership Rating
Employee Rating

Even though it was a long day, the representatives kept me informed about my car. More

by jenellthomaslocke986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

Herb Gordon Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2024

Dealership Rating
Employee Rating

I've been a satisfied customer for 21 years. I very much appreciated Luis Prada's attention to my vehicle and to me. I also am very impressed by your new system of communication with the custo More

by Rob Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Ireland , Harry Price

Nov 22, 2024

Herb Gordon Subaru responded

Hi Rob, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 14, 2024

Dealership Rating
Employee Rating

I love coming here. Everyone is so friendly and all my questions are answered before I ask them. More

by Bnega97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

November 12, 2024

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Employee Rating

Thanks to Herb Gordon Subaru, I'll be on the road tomorrow heading back to Alabama. Luis Prada was instrumental in getting me seen quickly. Thank you Luis and the Service Department More

by dgbptms89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 08, 2024

Dealership Rating
Employee Rating

Good support for keeping my Forester running at its best. Easy to get in for service. More

by patvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2024

Herb Gordon Subaru responded

Hi, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.

November 08, 2024

Dealership Rating
Employee Rating

Luis was great. He went out of his way to take care of us. He explained what the situation was in an easy to understand manner. More

by Gene897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Nov 12, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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