Luis Delcid | Page 3

I was not treated nicely as a customer who bought a car I’m mad I’m mad More

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I appreciate Big Star. I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). Thank you Rodrigo at Big Star Hyundai!!!! More

by CHRIST482016 Verified Customer Verified Customer

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The”alleged” price advertised is $2,000 less than the actual price! If you scroll down three pages, it says that is the “cash price.” I say that this is unethical, and I told the sales manager that very actual price! If you scroll down three pages, it says that is the “cash price.” I say that this is unethical, and I told the sales manager that very thing. His response was that everyone does it. I said it made no difference who is doing it, it is still unethical! More

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DO NOT BUY FROM THESE LIARS! !!!! In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment !!!! In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment for Nov 1st to go down there for a test drive, assured the vehicle would be in stock, When I arrived I was informed that "Hyundai Logistics" had not delivered the car, but that it would be in on Thurs. Nov 3rd. Before I went down there for my Nov 3 2pm appointment, I got a call saying the car had not arrived, suggesting an appointment for Sat 5 Nov., when they expected the arrival of the car. Unfortunately for me I arranged with my bank for a wire transfer on Nov 2 of $37,485 which was sent by my bank to theirs. Yet again they canceled my Sat 5 Nov. appointment, saying the car had not arrived, and they said it should be in within a day or two. We reset an appointment for Tues Nov 8 for me to pick up my new car. And yet again, not yet available. As a result of their inability to give me an arrival date for my already paid for car, I drove down to the dealership at 2pm that day (Tu Nov 8) to cancel my order and request the return of my payment of $37,485, either through check at that time, or return wire transfer. I waited over two hours until I was told that the comptroller, Kimberley Deraso, could not issue me a check, and that a wire transfer back into my account would be initiated on Nov 9. That afternoon Nov 8, Paul Hewitt, Sales Manager, was instrumental in trying to convince me not to cancel my purchase, offering me "additional incentives" of up to $2000 not to cancel my order. But he could not guarantee me a date of delivery for my car, so I told him no, I want my money back. I asked for proof of the wire transfer and I was told that the comptroller had left for the day, and that it would be done Wed Nov 9. I left with a Big Star Hyundai "We Owe" statement dated Nov 8 signed by a Financial Team member named Luis Delcid. To date no wire transfer has been made. Neither Luis in Finance, Paul Hewitt, Sales Manager, nor Kimberley Durarso (Comptroller) will answer my repeated calls. I am sent straight to voicemail. I am as optimistic of a timely wire transfer as I was of a timely new car delivery. UPDATE: I received a wire transfer this afternoon for $37,435 - FIFTY DOLLARS SHORT!!!!! Do not do business with these xxxxxxxx. More

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Amazing First Dealership Experience!! I’ve always heard horror stories about dealerships, but that was not the case at all here! They were very professional and HONEST! Very pleased! I’ve always heard horror stories about dealerships, but that was not the case at all here! They were very professional and HONEST! Very pleased! More

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Bair and switch I was called 3 times the day before ...and 3 times the day of by the salesman to come and buy the vehicle. And 30 minutes before i left my house to g I was called 3 times the day before ...and 3 times the day of by the salesman to come and buy the vehicle. And 30 minutes before i left my house to go buy this vehicle, the salesman said come on .... only to be sold "minutes before i git there ?!?!?" Very disappointed in them More

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Satisfied Customer Made the trip down to Ron Carter Hyundai with minimal expectations, but was lucky enough to greeted by Luis Delcid. Luis right off the bat asked what Made the trip down to Ron Carter Hyundai with minimal expectations, but was lucky enough to greeted by Luis Delcid. Luis right off the bat asked what I was looking for and proceeded to help me with my car shopping process without trying to continuously push unwanted things on me. There was the typical back and forth to come to an agreement on a price/payment, but we worked it out in a calm/light manner. The only reason I did not give 5 stars was because after all the hard work Luis and I went through, the Finance Manager quoted me a price back at step one of the negotiations. I feared that I was going to have to go through the exact same negotiations all over again, but the Finance Manager quickly conversed with Luis Delcid and things were resolved. During my entire stay (4 Hours) at the dealership there were several Customer Oriented events going on, which speaks to the Customer Appreciation atmosphere they attempt to create. All of the Customers there seemed happy to be there despite going through the process of a significant purchase. Luis Delcid helped me get into the car I was looking for after several weeks of searching, and so far I am LOVING every minute of my new Camaro 2SS! Definitely recommend that if you are in the market for a car that you stop and speak with Luis Delcid to see what he can do for you! More

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Ron Cater Review Good dealership and selection of cars , good salesman , great prices ! I would recommend you to check them out . Our experience was great and we exper Good dealership and selection of cars , good salesman , great prices ! I would recommend you to check them out . Our experience was great and we experienced great customer service ! The popcorn was even great! More

by ej.martinez110 Verified Customer Verified Customer

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Best car-buying experience ever! I went to Ron Carter to just look around and maybe to test-drive a couple cars that I was curious about. Luis was amazing! He quickly started showing I went to Ron Carter to just look around and maybe to test-drive a couple cars that I was curious about. Luis was amazing! He quickly started showing us a number of models that we were interested in and was never pushy (as some car salesmen tend to be). We ended up going inside to talk numbers to see what we could get. I never expected to buy a car that day, but the whole process made it hard not to. From the test-driving to completing the finance portion, the whole event took a max time of 3 hours tops! That was the quickest and most enjoyable car-buying experience I've ever gone through. And best of all, I had no cognitive dissonance! The price was that good! More

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Review My review of Ron carter , came in for a used car. Ended with a brand new 2018, and I love my car. And love the way it drives My review of Ron carter , came in for a used car. Ended with a brand new 2018, and I love my car. And love the way it drives More

by cheyl409 Verified Customer Verified Customer

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