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Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo | Page 4

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
42 Reviews
4.6

42 Reviews

Write a Review

42 Reviews of Luis Caraveo

October 05, 2025

Dealership Rating
Employee Rating

My sales man did an excellent job by making me and my spouse feel welcomed. I would highly recommend other people. Great service More

by albgarcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 08, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 04, 2025

Dealership Rating
Employee Rating

You need to improve communication between dealer and customer, I can not accept that my vehicle was there for over a week without knowing the reason until I went there to ask what was going on. I mean More

by Miguel Gonzalez
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom, Yolanda Anchondo, Daniel Burciaga , Can not rate people I didn't talk to or never met

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Oct 08, 2025

Group 1 Ford El Paso responded

Hi Mr. Gonzalez we sincerely apologize for the lack of communication on our part. That is not the level of service we strive to provide, and we understand how frustrating that must have been. We truly appreciate your feedback-it helps us improve and ensure this doesn't happen again. If you're open to it, please contact us at lvargas@group1auto.com so we can make things right.    Thank You, Lorenzo Vargas - Service & Parts Director Group 1 Ford of El Paso | lvargas@Group1Auto.com

October 03, 2025

Dealership Rating
Employee Rating

Great, quick service and staff is very friendly. They had my vehicle ready before the time i was told. More

by jorgeraygoza164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

Dealership Rating
Employee Rating

Best dealer this side of the Mississippi, I am always treated like I’m part of the family. Aaron takes care of both my vehicles and always keeps me informed of all repairs, Services due, recall’s etc. A More

by jdeagle01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Aaron Wade service advisor

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Oct 03, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

September 27, 2025

Dealership Rating
Employee Rating

Great customer service. Vehicle was ready in a timely manner. And they loved Chucky. Friend till the end More

by Trustinme25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 01, 2025

Group 1 Ford El Paso responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 10, 2025

Dealership Rating
Employee Rating

Good and fast service, people very nice and also good prices for services, thank you More

by Alexcalderon0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 09, 2025

Dealership Rating
Employee Rating

Service was excellent and fast. I appreciated the courteous rep. Will recommend this dealership to all. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Marya

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Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 28, 2025

Dealership Rating
Employee Rating

Excellent customer service. They are very attentive to your needs. I highly recommend their service More

by Lonesome Dove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2025

Group 1 Ford El Paso responded

Hello, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 26, 2025

Dealership Rating
Employee Rating

Great Service Arturo “Tury” Montes was great, very resourceful, respectful and attentive since I drove in for service. More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Arturo “Tury” Montes

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Aug 28, 2025

Group 1 Ford El Paso responded

Hello Christopher, we're happy you found our staff Arturo to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2025

Dealership Rating
Employee Rating

They did a great job servicing my Ford Explorer. It was busy, but I felt comfortable and taken care of. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

Report | Print
Aug 27, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

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