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Luis Arraiz
Luis Arraiz at City KIA of Greater Orlando
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Luis Arraiz

Certified Sales and Leasing Consultant

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.1
12 Reviews
4.1

12 Reviews

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12 Reviews of Luis Arraiz

April 03, 2025

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Employee Rating

I like to say thank you to Jay for helping me! I am happy with the work thank you so much. More

by Saintelmy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay

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Apr 04, 2025

City KIA of Greater Orlando responded

Thank you for leaving Jay this amazing review! We are happy to know that he was helpful and you were happy to work with him. Please do not hesitate to let us know how we may be of further service to you.

March 31, 2025

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Employee Rating

City Kia is utterly phenomenal. They worked hard to keep me comfortable and happy at all times and I simply couldn't be more grateful to them! More

by Myles.lee921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Preston Negron, Wilfrenk Tejidor, Myles Wong, Orlando Da Silva, Edison Cordero, Ivan Merchan, Raul Luna

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Apr 02, 2025

City KIA of Greater Orlando responded

Myles, Providing stellar service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they worked hard to keep you comfortable/happy at all times and were utterly phenomenal. Congratulations on your new vehicle- behalf of the entire team!

March 31, 2025

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Employee Rating

Excellent experience, Joshua Farley was extremely attentive, professional, knowledgeable and made the process simple and pleasurable. He took the time to explain in details the different services pro More

by sheikeb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Gomila , Joshua Farley

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Apr 02, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving Josh this flawless review and recommendation! We are thrilled to hear that Josh took phenomenal care of you and your automotive needs. We are pleased to know that he was extremely attentive, professional, knowledgeable and made the process simple/pleasurable.

March 27, 2025

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Employee Rating

El concesionario me parece muy amplio y con instalaciones en buen estado y con muchas facilidades para esperar mientras le realizan el servicio a el vehículo y con personas que te reciben con buen trato More

by 1ACEVEDO.IRMA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2025

City KIA of Greater Orlando responded

¡Agradecemos su reseña tan excepcional! Nos complace saber que nuestro equipo le brindó un buen trato y le hizo sentir como en casa. Si necesita ayuda con algo más, no dude en hacérnosla saber.

March 27, 2025

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Employee Rating

Quick, easy, respectful. The whole service department does their job nicely and quickly making things easier for me and my day. More

by SHS1199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maximiliano Ercolani, Ivan Merchan

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Mar 28, 2025

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team did their job nicely/quickly making things easier for you and were respectful. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 22, 2025

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Employee Rating

Took my car in on time took care of my Recall oil change I got my call back on time great service More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

City KIA of Greater Orlando responded

Daniel, Providing great service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that you got your call back on time. We wish you safe travels until we meet again!

March 22, 2025

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Employee Rating

They are always friendly! They take proper care of my vehicle. I love their Lyft program and they handle my car issues efficiently. More

by Sandm021022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

City KIA of Greater Orlando responded

Thank you for leaving us this fantastic review! We are happy to know that our team is always friendly and takes proper care of your vehicle. We look forward to continue serving you in the future when the time comes.

March 16, 2025

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Employee Rating

took 3 hours and 45 minutes for a oil change i undestand you guys are busy but almost 4 hours is insane More

by jhsantiago866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Ivan Merchan, Raul Luna

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Mar 21, 2025

City KIA of Greater Orlando responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact us at our dealership and ask for the Service Manager available. We would love to help you.

March 15, 2025

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Employee Rating

Excelente servicio . Muy rápido todo . Muy puntual todo y muy formales gracias a todos muy bien More

by DIEGOANDREALVAREZ7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor, Job Gomes, Myles Wong, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani

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Mar 17, 2025

City KIA of Greater Orlando responded

Diego, ¡Le agradecemos que nos haya dejado esta excelente reseña! Nos sentimos honrados de haber tenido la oportunidad de trabajar con usted y nos complace que nuestro equipo le haya brindado un servicio de primera. Nos complace saber que fueron rápidos, muy profesionales y puntuales. ¡Lo felicitamos sinceramente por su nuevo vehículo en nombre de todo el equipo de City KIA of Greater Orlando!

March 10, 2025

Dealership Rating
Employee Rating

They kept us there until we agreed on a price was not happy about it, but wouldn’t give us our keys back to do it another day so that night even though they were closed, they are pushy as xxxx More

by st_eva_012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Job Gomes, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Jessica Colon, Ivan Merchan, Raul Luna

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Mar 11, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to write this review. We are very sorry to hear that your sales experience wasn't as what you expected, We would like to speak to you more on this matter, please give us a call at our dealership and ask for the Sales Manager. We would love to help you!

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