Luis Arraiz
Luis Arraiz at City KIA of Greater Orlando
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Luis Arraiz

Certified Sales and Leasing Consultant

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.0
24 Reviews
4.0

24 Reviews

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24 Reviews of Luis Arraiz

April 28, 2025

Dealership Rating
Employee Rating

Terrible service, treated like a liar and a pain from the first second, this place is filled with swindlers, liars and cheats More

by Fredwerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Oscar platt, Josh Farley, Richardo Rosario, Andrew ,

April 27, 2025

Dealership Rating
Employee Rating

Siempre intentan sacarte dinero y no miran por el bienestar del cliente. Muchas veces no comprueban que tú coche funciona después de arreglar una avería. More

by JORGEIBAHO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

April 24, 2025

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Employee Rating

Amazing service with a personal experience they going beyond what you can experience from others dealers More

by elhierro99
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo , Jay from service

Apr 25, 2025

City KIA of Greater Orlando responded

Thank you for your wonderful review! We strive for 100% customer satisfaction and we are glad that our team provided you with a top-notch experience. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

April 22, 2025

Dealership Rating
Employee Rating

Unprofessional Lack of motivation Overly optimistic Crowded Not timely mannered Excuses Disrespectful Some service advisors are good More

by DISAYACORTES906
Service Price Transparency
Workmanship
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Recommend Dealer
No

April 19, 2025

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Employee Rating

La atención de la persona que me atiende no es la correcta no llama para informar sobre los detalles del trabajo en el carro. Estuve yo que estar pendiente More

by LUISFERG_17
Recommend Dealer
No

April 19, 2025

Dealership Rating
Employee Rating

Veryy good atention super amables y generosos mu buena la atenciona los custumers y edplicacion More

by Raymondraul9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

City KIA of Greater Orlando responded

Raymond, Para City KIA of Greater Orlando, brindar un servicio de primera clase es fundamental, y nos complace que el esfuerzo de nuestro equipo haya sido satisfactorio. Nos alegra saber que fueron muy amables, generosos y le brindaron una excelente atención. ¡Felicitaciones por su nuevo vehículo, de parte de todo el equipo!

April 16, 2025

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Employee Rating

The crew are very helpful and very polite. They give you no pressure on anything they do. They really look out for the customer. More

by DOMINIQUEDOZIER80
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 16, 2025

City KIA of Greater Orlando responded

DOMINIQUE, Thank you for leaving us this terrific review! We are happy to know that our team was very helpful, polite, no pressure and really looked out for you. Please do not hesitate to let us know how we may be of further service to you.

April 16, 2025

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Employee Rating

Excellent service, the staff was very kind and professional, they solved everything quickly and courteously More

by rafaelmoreno86@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

City KIA of Greater Orlando responded

Rafael, Thank you for leaving us this amazing review! We are happy to know that our team was very kind, professional, solved everything quickly/courteously and provided you with excellent service.

April 13, 2025

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Employee Rating

Absolutely outstanding repair, my car engine broke down and they replaced the engine with the best attitude ever. Thanks Kia greater of Orlando for your fabulous service! Appreciated for everything! More

by Gfbomfim81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that our team they did an absolutely outstanding repair of your engine with the best attitude ever and provided you with fabulous service. We hope to serve you again in the future when the time comes.

April 13, 2025

Dealership Rating
Employee Rating

I took my Kia in for maintenance 3 weeks ago. I had brought the car in for the same thing 3 weeks prior, and additionally, the driver's side tire was flat. They did the rotation and fixed the tir More

by ULISESGAL0FRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Castillo

Apr 16, 2025

City KIA of Greater Orlando responded

Ulises, We deeply regret that your expectations were not met and were sorry to hear of your frustration on your tires being flat at our Service Department. Please reach out to our Service Manager, we would be happy to assist on your concerns. Thank you for your time and patience.

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