Luis Arboleda

The service team at Napoli motors made the car repair experience better than expected. I was informed all steps of the way from the estimate to receiving the service report. I appreciate the experienced experience better than expected. I was informed all steps of the way from the estimate to receiving the service report. I appreciate the experienced staff and expertise of the mechanic. More

by tvelleca Verified Customer Verified Customer

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Luis was very nice and professional. Everyone in service were very friendly and respectful. They even washed my car. Just a great place to do business with. Everyone in service were very friendly and respectful. They even washed my car. Just a great place to do business with. More

by lynch2300 Verified Customer Verified Customer

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Service was standard. However, I was a little blown away that an oil change and tire rotation took over 2 hours! I had an appointment at 9:30 am and didn’t leave until alm However, I was a little blown away that an oil change and tire rotation took over 2 hours! I had an appointment at 9:30 am and didn’t leave until almost 12 pm. I witness an interaction that was very off putting and is making me consider another location and I’ve been coming here since I purchased the car in 2017. A customer came in for an oil change and was told how long it would take, didn’t like it and treated the service associate poorly. He went to complain, to what I can only assume was the manager, and this manager person told the service associate to service the man’s car asap. Meanwhile, it’s 30 minutes past my appointment and my car was still in the queue. What’s the point of appointments if people can come in to get special treatment? More

by Person21 Verified Customer Verified Customer

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There was poor follow up/phone calls with the dealership service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my 2024 Rouge with 7,800 miles (less than year old)blew and had to be replaced...I spoke with dealership service dept when car was brought in..then only spoke to corporate till car was fixed. I thought that I would have heard from my salesman or someone from the dealership to at least say "sorry" this happened...or help me navigate the process of the situation....my family has been getting cars from Napoli Nissan for over 40 years and never had a problem....this was my 1st time using them and the worst thing that could happen did and got no calls like it was no big deal ..and to be honest, it was same attitude from gals at corporate..I know I am just a lease customer so maybe this is the protocol on customer service for us since we are technically only a 3 year customer. More

by lotsapigz Verified Customer Verified Customer

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The service reps are awsome and amazing. The technicians are great. I would recommend to purchase a vehicle at Nisan Napoli The technicians are great. I would recommend to purchase a vehicle at Nisan Napoli More

by AILEEN_BESS Verified Customer Verified Customer

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Luis is an unbelievably fantastic customer sales representative. He made the process quick and easy and only suggested things. My car truly needed. representative. He made the process quick and easy and only suggested things. My car truly needed. More

by SAMUELELLIOTGORDON Verified Customer Verified Customer

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Excellent customer service. Very knowledgeable about my vehicle maintenance and care. Thank you for everything. Very knowledgeable about my vehicle maintenance and care. Thank you for everything. More

by brittp123 Verified Customer Verified Customer

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I’m very pleased with my Nissan dealership. Very pleasant and explains everything about the work they just did on my Rogue and any possibly work to be done in the future. Luis was very friendly Very pleasant and explains everything about the work they just did on my Rogue and any possibly work to be done in the future. Luis was very friendly and courteous. More

by darleen0803 Verified Customer Verified Customer

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Attentive and understanding and a friendly environment. I would 100% recommend. Luis took excellent care of my concerns. I would 100% recommend. Luis took excellent care of my concerns. More

by mannygone15 Verified Customer Verified Customer

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My last visit at Napoli Nissan was excellent, starting with customer service and the expert technicians that work on my car. I know that I will receive the most honest advice and best repairs all within with customer service and the expert technicians that work on my car. I know that I will receive the most honest advice and best repairs all within a reasonable time. More

by JANETTEATLAW69 Verified Customer Verified Customer

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