Lucy Aguilar

My service agent Lucy was excellent took care of my concerns and quickly resolved them concerns and quickly resolved them More

by JL.PETTE Verified Customer Verified Customer

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The serviced provided by my service advisor Lucy Aguilar and the team was excellent as usual. Thank you! and the team was excellent as usual. Thank you! More

by I.VICENTE Verified Customer Verified Customer

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I was overcharged and no one noticed it til I pointed it out. I had already paid by credit card so my advisor had to go to the Finance department to get a refund sent back to my credit card. out. I had already paid by credit card so my advisor had to go to the Finance department to get a refund sent back to my credit card. More

by AUDAPED Verified Customer Verified Customer

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LUCY AGUILAR IS A TOP-NOTCH SERVICE ADVISOR. SHE IS KNOWLEDGEABLE, COURTEOUS, EFFICIENT, AND VERY EXPERIENCED. SHE IS THE EPITOME OF WHAT EXCELLENT CUSTOMER SERVICE IS SUPPOSED TO BE. SHE ALW SHE IS KNOWLEDGEABLE, COURTEOUS, EFFICIENT, AND VERY EXPERIENCED. SHE IS THE EPITOME OF WHAT EXCELLENT CUSTOMER SERVICE IS SUPPOSED TO BE. SHE ALWAYS GOES THE EXTRA MILE TO MAKE SURE MY EXPERIENCE AT THE DEALERSHIP GOES WELL AND THE SERVICE IS PERFORMED THOROUGHLY AND ACCURATELY. JIM H / 11-17-2024 More

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The Service is good at this dealership but the customer care is rotten. This is the only merchant I know of that surcharges customers a 3% fee to use a credit card. This is a customer/consumer gouging care is rotten. This is the only merchant I know of that surcharges customers a 3% fee to use a credit card. This is a customer/consumer gouging practice that borders on seedy business activity. I would never have expected BMW a large international organization to allow its dealers to practice this type of behavior. Very disappointing. More

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This was my second time coming here to get service done. The second time around was a lot better because the whole process was a lot smoother. I dropped my car off, checked in with the service center, was The second time around was a lot better because the whole process was a lot smoother. I dropped my car off, checked in with the service center, was seen right away and took an uber home. They had contacted me to let me know that the work was complete and made their recommendations and sent an uber to pick me up. Very easy and smooth process. More

by JJMekkattil Verified Customer Verified Customer

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BMW Sarasota is an exceptional Big Time Car dealer and service center. They handle some of the largest numbers of bmw's in the country and don't with skill and professionalism. The service area is among t service center. They handle some of the largest numbers of bmw's in the country and don't with skill and professionalism. The service area is among the best in the country. More

by STobin Verified Customer Verified Customer

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The check in was fine and the service person was courteous and efficient. The wait time for service was as predicted. My vehicle was returned clean inside and out. Overall a very good experience. courteous and efficient. The wait time for service was as predicted. My vehicle was returned clean inside and out. Overall a very good experience. More

by Kielekmh Verified Customer Verified Customer

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Enjoyed the video check of my vehicle! Was very thorough and liked knowing that everything was inspected Was very thorough and liked knowing that everything was inspected More

by stephenquinnp Verified Customer Verified Customer

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Took us same day as had flat tire and they found a nail in a second as well. Was appreciative of the same day service. in a second as well. Was appreciative of the same day service. More

by WBDAVIDSON Verified Customer Verified Customer

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