Lucas Wilson

Just like everything else with this dealership, I had to jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for e jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for entry almost impossible. I purchased a car from Mark Kia and, unfortunately, it broke down just five days after I drove it off the lot. That’s frustrating enough, but the way the dealership handled (or rather, mishandled) the situation has been the real disappointment. After the car was towed back to the dealership, communication from Mark Kia was nonexistent. I had to beg just to get a loaner vehicle while they waited weeks to even diagnose the issue. Any updates I received were only because I called them — and every time I did, I was told “I’ll look into it and call you back” … but the promised call rarely, if ever, came. I was eventually directed to the manager, Lucas, after struggling to get answers from anyone else. His online bio proudly says he’s passionate about helping others, making people smile, and leaving situations better than he found them — yet my experience with him was the complete opposite. He promised he’d get to the bottom of the issue and guaranteed a call back by the end of the day. Instead, it took a full week. I was consistently treated like I was an inconvenience and that the car’s issues were somehow my problem to solve. When I asked about options, Lucas immediately shifted into salesman mode, trying to get me into a brand-new car with “the same payment” — no, thanks. Once they determined the battery needed replacing, they pushed the problem over to Chapman Hyundai, and within minutes I was suddenly being harassed to return the loaner car. After ignoring me for three weeks, Lucas was now calling and texting, demanding the car back the same day — before I’d even been briefed by Hyundai on the next steps. I asked Lucas about the other issues we’d discussed with the vehicle, and after three emails, a text, and multiple voicemails, I still haven’t received a response. I would never work with this dealership again. On top of that, I’m now locked into a service contract that requires me to have certain services done at this exact dealership. I’m dreading it so much that I’m currently trying to cancel the contract altogether, but I haven’t been able to get a response about that either. On a positive note: Chapman Hyundai, where the car was ultimately sent, has been an absolute pleasure to work with. Amanda in their service department was kind, responsive, and within minutes of our first conversation, sent me a link to a portal showing the real-time status of my car — something Mark Kia never offered. Every interaction I’ve had at Chapman has been professional, efficient, and helpful. If you’re shopping for a car, I strongly recommend walking past Mark Kia and heading straight across the street to Chapman Hyundai. They’ve shown me what real customer service looks like. More

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Vary nice place and the people are just as great awesome awesomeness awesome possum sauce awesomeness awesome possum sauce More

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Mark Kia is a very friendly and welcoming establishment. The people there are absolutely amazing, especially Demarko and Lucas! Any car needs or concerns, they’re your go to people! The people there are absolutely amazing, especially Demarko and Lucas! Any car needs or concerns, they’re your go to people! More

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I'm so glad to meet Demarko was very helpful answered my question. Words were good thanking him very much for the help. question. Words were good thanking him very much for the help. More

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Awesome services! I loved how DeMarko and Kare made me feel completely secure throughout my entire experience here at Mark Kia. I would love to see them continue to gr I loved how DeMarko and Kare made me feel completely secure throughout my entire experience here at Mark Kia. I would love to see them continue to grow in this business as they are both inspiring souls. I didn’t expect to purchase a vehicle today but after talking with DeMarko he ultimately made me feel ready to make my next purchase. Kare was very attentive to my worries and DeMarko helped me understand my available options. Great job you both! Will tell others about my experience!!!! More

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I came to look at a new vehicle and DeMarko helped us out a lot. We were having difficulty with our old car, and helped us out in picking a new one. He was very friendly, and helpful in our need. If you ever a lot. We were having difficulty with our old car, and helped us out in picking a new one. He was very friendly, and helpful in our need. If you ever need any help with picking a car. I would recommend Demarko. More

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I would NOT recommend anyone to buy a vehicle from this dealership. My car detail was terrible. I was told that the windshield was going to get replaced, when i went to pick the car up, the windshield was dealership. My car detail was terrible. I was told that the windshield was going to get replaced, when i went to pick the car up, the windshield was only fixed. I had to really get upset with the managers, in order for it to get replaced. My battery went dead 24 days after taking the car home, and was told they would not replace it. Never again at this dealership!!!!!!! More

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Great service! Everyone was so friendly and beyond helpful. JD and Juan made everything so seamless! helpful. JD and Juan made everything so seamless! More

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Was referred to Mark Kia from a friend. My experience was stress-free. I brought my son with me and we walked out with purchasing a new Kia Forte for him and a used BMW for me. There was no pressure, lots of stress-free. I brought my son with me and we walked out with purchasing a new Kia Forte for him and a used BMW for me. There was no pressure, lots of enthusiasm from J to run and get us cars to test drive and an overall great experience. Mark Kia knows how to run a nice dealership. Both cars were delivered to us in Chandler and our trade in picked up. The transactions were simple. J in Sales and Lucas at the Finance Desk are A+++. Bravo! More

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Easy purchase. Friendly staff. Had some items addressed and car was delivered to us the next day. Jay was awesome to work with. Thanks for a positive experience. and car was delivered to us the next day. Jay was awesome to work with. Thanks for a positive experience. More

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