Louis Costales

I did extensive research in the process of buying a new vehicle. What surprised me was how much difference there was in the dealer experience especially because I was shopping in the so-called luxury SUV m vehicle. What surprised me was how much difference there was in the dealer experience especially because I was shopping in the so-called luxury SUV market. Unfortunately, even some these dealers still use old high pressure, gotcha tactics that turned me off so much I didn't even want to consider the cars after having a negative dealer experience. Then I went to Key Acura of Gainesville and met Angie. No high pressure, great knowledge of the vehicles, test drives without restrictions (even offered to let me take it home if I wanted after we settled on price). After the purchase there were a couple of service items that needed attention and there service manager, Joe, his staff and Louis the General Manager, all did whatever they could to create a positive buying and service experience. I've now owned my new car for over 2 months and am very happy with it and the experience I had at this dealer. Highly recommend! More

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Angie was very patient. She showed me countless vehicles and allowed me to test drive them until I found the right one. Everyone that we interacted with during the buying She showed me countless vehicles and allowed me to test drive them until I found the right one. Everyone that we interacted with during the buying process was very respectful. Since we weren’t planning on buying, the dealership even sent reps to my house to pick up my trade-in. More

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This is the 2nd car we bought from Angie at Key Acura of Gainesville and ahe was absolutely amazing to work with once again! She makes the entire process incredibly smooth, stress-free, and straightforward. Gainesville and ahe was absolutely amazing to work with once again! She makes the entire process incredibly smooth, stress-free, and straightforward. More

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I had an excellent experience purchasing my new Acura ADX. Connor Beach was professional, knowledgeable, patient, and very helpful throughout the entire process. He took the time to answer all of my ques ADX. Connor Beach was professional, knowledgeable, patient, and very helpful throughout the entire process. He took the time to answer all of my questions and made the purchase experience smooth and stress-free. I would also like to thank General Manager Louis Costales for his assistance. Both Connor and Louis worked with us to make the deal happen and treated us with respect and professionalism. I never felt pressured, and I truly appreciated their honesty, transparency, and commitment to customer satisfaction. I highly recommend Connor, Louis, and the dealership to anyone looking for a new vehicle. Thank you for making this such a positive car-buying experience! More

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He responded to my issues and fix them to my satisfaction My problems were addressed My problems were addressed More

by Bkisdaman Verified Customer Verified Customer

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Connor, Meghan, and Louis made this a really good car‑buying experience. Connor was professional, honest, and easy to work with from start to finish. Meghan made the finance process smooth, and press car‑buying experience. Connor was professional, honest, and easy to work with from start to finish. Meghan made the finance process smooth, and pressure‑free. And Louis, who I learned went to the same high school as me back in the 1980s was welcoming throughout the entire process. More

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Louis and Angie were amazing The process was smooth and the family and I are now in a 2025 Acura adx and very happy definitely recommend anyone in the market for an Acura or pre owned vehicle. the family and I are now in a 2025 Acura adx and very happy definitely recommend anyone in the market for an Acura or pre owned vehicle. More

by Lewis24 Verified Customer Verified Customer

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Good facility. Helpful employees. Service Department very helpful. Joe Siebenaler, Kerry Barr and other employees were helpful enough. Overall all okay. Helpful employees. Service Department very helpful. Joe Siebenaler, Kerry Barr and other employees were helpful enough. Overall all okay. More

by Mr. Patel Verified Customer Verified Customer

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Angie, sales representative was fantastic, GM and sales manager, finance also all fantastic. Best car buying experience I have ever had. Cat lovers too! manager, finance also all fantastic. Best car buying experience I have ever had. Cat lovers too! More

by Melinda Selvidge Verified Customer Verified Customer

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I was looking for a great deal on a ‘25 ADX and they came through with their best possible offer from the get go. Other local dealers were almost 4k above when asked for their best offer. When the other de through with their best possible offer from the get go. Other local dealers were almost 4k above when asked for their best offer. When the other dealers reached out after I purchased for follow up and heard the price, I was told they could have matched it. My thoughts are then that is xx and those other dealers never gave me their best offer as asked. I don’t have time to play games and therefore I appreciate Lou and the team being upfront and skipping the back and forth. They also drove the car 90 minutes to drop it at my house. 5 star service. More

by miamishaps Verified Customer Verified Customer

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