Lori Trimarco | Page 8

Bridgewater BMW has been my service provider for the last 3 years. I trust Jeff Defonseka and his service team to service all of my vehicles needs. They always schedule my repairs and service when it’s most 3 years. I trust Jeff Defonseka and his service team to service all of my vehicles needs. They always schedule my repairs and service when it’s most convenient for me. They send me a video of the services preformed every time and provide clear explanations of the services that they are performing. The polite, honest, clean and timeliness is the reason I continue to uses this dealership. I have only had positive interactions every time I have taken my car in. Bryan 640 M Sport Grand Coupe More

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It was easy to make my appointment. Nick ensured all my requests and warranty was performed. Great car wash and car was ready on time. requests and warranty was performed. Great car wash and car was ready on time. More

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Good customer service , would recommend to others . They treated me very nice , didn’t have to wait long , told me everything that’s wrong with my vehicle. treated me very nice , didn’t have to wait long , told me everything that’s wrong with my vehicle. More

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The team here was super helpful and professional as I got my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. More

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Really an all-around solid experience with BMWoB. This is my third car with them and both ends of the process were smooth and accommodating from disposition of the old car to spec'ing and acquiring the new o my third car with them and both ends of the process were smooth and accommodating from disposition of the old car to spec'ing and acquiring the new one. This was a weird period with the pandemic protocols and the scarcity of new vehicles because of the chip shortage, but we were able to get a build-to-order car done with minimal difficulty and working largely over phone and email. Mark Ongsiako was patient and helpful throughout while I explored possibilities with two different BMW models and never felt pressured to go a certain direction or just take something off the lot so they could lower inventory. And special shout out to Jared Shepard for a drama-free lease return experience. More

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I've been a customer here for 5 years. Had a 2014 328xi, a 2015 335xi, and now a2018 m550i. Came in for my regular scheduled maintenance oil change. The service advisor told me they couldn't do it because t a 2015 335xi, and now a2018 m550i. Came in for my regular scheduled maintenance oil change. The service advisor told me they couldn't do it because the trip computer said it wasnt due. Mind you, 5000 miles ago I paid for a oil change at this dealership to have my prevententive maintenance oil change done. They denied my oil change because the tech has reset scheduled maintenance light on the trip computer. Now Im stuck paying for two oil change ($200 ea)!!!! Nobody tried to apologized or try to fix the mistake. BMW of Bridgewater will never service my BMWs EVER again. More

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My 1st time at this dealership, well organized & welcoming, Nick & Lori were so easy to work with, I would recommend this service dept. Thank you welcoming, Nick & Lori were so easy to work with, I would recommend this service dept. Thank you More

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Overall Good serviceQuicker service while waiting would Overall Good service Quicker service while waiting would be better , for me it took longer than expected.(90-120) for simple oil change. Price can Overall Good service Quicker service while waiting would be better , for me it took longer than expected.(90-120) for simple oil change. Price can be more competitive More

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Poor service. Lazy Extremely rude customer service. They didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right More

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I brought my car in for a tune up and Nick from service was very attentive and customer service oriented. He was a straight shooter and got my service done very quickly and provided it back running in tip was very attentive and customer service oriented. He was a straight shooter and got my service done very quickly and provided it back running in tiptop shape.....I will be requesting Nick as my service advisor in the future. Lori also handled my appointment very efficiently as always. More

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