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Lori Gong
Lori Gong at Heiser Toyota

Lori Gong | Page 8

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
129 Reviews
4.7

129 Reviews

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129 Reviews of Lori Gong

December 11, 2024

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Employee Rating

She was kind to to even wash my car since I was under the weather More

by khushboo.doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 06, 2024

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Employee Rating

Very friendly and helpful. They did a great job with the service. Complementary soda was a plus. More

by rand427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

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Dec 06, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 06, 2024

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Employee Rating

Need to be more friendly with customers. Must of dealers wash the car when take it to do the servise. Otherwise good service. More

by THORHEC84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Joshua Porter

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Dec 06, 2024

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2024

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Employee Rating

They did a great job as always. A little longer wait than previous visits but I'd rather the mechanic take their time and do a good job than rush. More

by JKAVANAUGH_1
Recommend Dealer
Yes
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Dec 01, 2024

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2024

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I received full attention and care from Amanda Millonzi, she answered patiently and professionally every inquiry I had. In all my years of dealing with car purchases and asking questions she is th More

by mkhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert, Peter Miszewski , Colt Grandstaff

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Dec 02, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 28, 2024

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Employee Rating

Not customer centric - they do not follow up while I was waiting. I had to ask on status. More

by b_senpai
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 04, 2024

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 26, 2024

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Employee Rating

Friendly employees, clean waiting room and good service. Appreciate the free car wash too. Thanks! More

by Mal123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 26, 2024

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Employee Rating

This is th second Toyota car tht. I hv. Purchased from Heiser Toyota . I like the th way that they explain a car problem to yu and they answer your questions. I like doing business More

by DMNTBUTTERFLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Joshua Porter

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Nov 27, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 25, 2024

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Employee Rating

Very prompt and professional. Answered all questions and car was completed ahead of promised time More

by stevejacobsmke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

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Nov 27, 2024

Heiser Toyota responded

Steve, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 21, 2024

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Employee Rating

Lori was patient and explained everything. She didn’t try to get me to do things I didn’t need. More

by ebcola2
Recommend Dealer
Yes
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Nov 21, 2024

Heiser Toyota responded

It's great to hear that Lori was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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