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Lori Gong
Lori Gong at Heiser Toyota

Lori Gong | Page 6

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
129 Reviews
4.7

129 Reviews

Write a Review

129 Reviews of Lori Gong

January 16, 2025

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Employee Rating

Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! More

by BARBARAAMBROSE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Matt Foti, Joshua Porter

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Jan 16, 2025

Heiser Toyota responded

Thank you, Barbara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 15, 2025

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Lori was great. She let me know the quote for various repairs that I might need. It was late afternoon and she had a great attitude. Will be back for other servic More

by johnneuburg
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Heiser Toyota responded

John, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 13, 2025

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Was so grateful the they got me in right away and take care of problem More

by Dbld
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther , Matt Foti

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Jan 14, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 13, 2025

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Van went in for 5,000 mile check. Service people were courteous and knowledgeable. Sales people helped me regarding some accessories I didn’t know how to use. More

by kbhruz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 10, 2025

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Good service and wonderful people clean facilities and fast service not hard to make appointments More

by Teddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Jan 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Teddy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 10, 2025

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Took about 3 hours for a tire rotation and alignment. Said it was going to take an hour and a half. More

by MEIERK87
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Foti

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Jan 10, 2025

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

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Lori is spot on with her customer service. She made me feel welcomed, and she explained how I would get an oilchange and she made everything clear so I understood what was happening. She was More

by lucasdarlene31
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

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The people at the service center are always a pleasure to work with. I highly recommend them More

by cameronmvalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

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Jan 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Cameron. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

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Very quick and easy setting up the appointment, dropping off the car, and picking it up. Clear communication. More

by AHMED.JIHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Matt Foti

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Jan 09, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 04, 2025

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Employee Rating

Pete is so nice, The service is excellent, Please bring pop corn back. I use Heiser alot More

by janetschwabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Matt Foti

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Jan 05, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Janet, and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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