Lorena Quintero | Page 2

Mccord's Vancouver Toyota responded

Hello, Thank you for bringing this to our attention. Can you please give me a call so that I can look into this and make sure you were not over charged. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you, Cary, for taking the time to share your feedback. We appreciate you letting us know about your experience and are glad to hear that your overall service visit went well. We apologize for the missed opportunity to communicate with you directly regarding the additional service recommendations. We understand that since you chose to wait at the dealership, you expected to be contacted in person if anything came up. Your feedback is valuable, and we will share it with our team to help ensure we are using the best communication method for each customer’s situation. Thank you again for your understanding and for allowing us the opportunity to service your vehicle. We appreciate your business and look forward to providing you with an even better experience in the future. Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again for your input, and we hope to hear from you soon. Sincerely, Lynn Quiding Customer Relations 360 253 5403

Mccord's Vancouver Toyota responded

Thanks for highlighting our team’s professionalism and consideration. We’re glad to have provided quality service on your Toyota RAV4 Hybrid. We look forward to assisting you again.

Mccord's Vancouver Toyota responded

What a pleasure to learn that our video walkthrough made you feel informed during your Toyota service. Lorena is grateful for your feedback and glad to see this approach worked well for you.

Mccord's Vancouver Toyota responded

Thank you for noticing how our team explains every detail and keeps the check-in, check-out and waiting areas neat and welcoming. We’re pleased your Toyota RAV4 Hybrid service met your expectations. Lorena will be happy to know you appreciate the care provided.

Mccord's Vancouver Toyota responded

Thank you for the review of our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for sharing your experience while in and working with our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for letting us know how professional and timely your Toyota RAV4 service was. We’re pleased we could take care of the complete wash inside and out. Lorena looks forward to helping you again.

Mccord's Vancouver Toyota responded

Thank you for your continued trust in our service team for your Toyota Highlander maintenance. Lorena and everyone here appreciate your kind words about our courtesy and expertise.