Lora Simmons

Holm Automotive Center Inc responded

We're so pleased to hear your service was handled promptly and that all issues were resolved, including those you mentioned upon arrival! Keeping you informed about the work's progress is a key part of our commitment to transparent Customer Care. We appreciate you acknowledging Chuck Loader and Lora Simmons for their excellent work. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our sincerest apologies in the length of time the hail estimate took and for the delays caused by the damaged key fob. We appreciate you taking time to speak with the team following your most recent visit and we sincerely hope all matters have been rectified to your satisfaction. Thank you for your continued support and allowing us to service both your vehicle sales and service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're so pleased to hear that you experienced the professionalism and hospitality of our team during your oil change and tire rotation. Making even routine services a smooth and easy process for our customers is a key part of our commitment to Customer Care. We truly appreciate your kind words! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're happy we could get you in for that last-minute oil change, and we appreciate you letting us know! Providing that kind of responsive service is a key part of our customer care. We're glad Jamie and Lora could help you out. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's fantastic to hear that our service team is always professional, great at what they do, and very personable! We truly appreciate you loving the whole team, especially Chuck, Jamie, and Josh. Their dedication to customer care and teamwork is what allows us to provide outstanding service and ensure your trust in us. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're thrilled to hear you always get fast service and are treated right! It's fantastic that our team, including Michelle, Ross, Jamie, Chuck, and Lora, took care of all your problems and that you found our service very reasonable. Providing efficient, fair, and effective customer care is what we strive for every day. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're so glad to hear you always get great service and that we could really help you out with your latest repair! We understand how important it is when dealing with a known issue, and we're happy we could secure some warranty participation for you. That's part of our commitment to providing value and customer care. We appreciate you recognizing Michelle, Jamie, Chuck, and Lora for their efforts. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's absolutely wonderful to hear that you always feel welcome and that our team is friendly, informative, and remembers who you are! We strive to make every customer feel valued, and your comments truly highlight our commitment to customer care and building meaningful relationships based on trust. Being called the "best car dealer you have ever been to" is high praise, and we're incredibly grateful for it! We appreciate your kind words about Jamie, Gary, Chuck, Lora, and Lance. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that the recall on your 2014 Chevy Traverse was handled quickly and efficiently, and that your driver airbag was changed out in about an hour! It's also wonderful to know that your previous purchase of a 2014 Buick Enclave from Holm was a great experience. Providing efficient service and a positive experience, both in sales and service, is central to our commitment to customer care. Thank you for your continued trust in us, and for highlighting Jamie, Gary, Chuck, Lora, and Lance! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're glad we could accommodate you even when you were running a bit late, and that we still delivered great service! We understand that sometimes schedules get a little off, and we appreciate your flexibility. Our team, including Chuck and Lora, is determined to provide excellent Customer Care whenever you visit. Thank you for your feedback! Sincerely, The Holm Automotive Team of Abilene