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Lonnie Wade
Lonnie Wade at Toyota of Rockwall
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Lonnie Wade

Parts Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.6
66 Reviews

Dealership Experience

10 yrs, 11 mos

4.6

66 Reviews

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66 Reviews of Lonnie Wade

December 23, 2024

Dealership Rating
Employee Rating

it was very good experience and good customer service; car was handled with care and problem was resolved More

by BrianDavis_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw

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Dec 23, 2024

Toyota of Rockwall responded

Brian, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 15, 2024

Dealership Rating
Employee Rating

Absolute great, The repairs were done on time, and also the shuttle service is great. More

by giannifontanot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw

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Dec 16, 2024

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2024

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Employee Rating

Bought a car from them recently and had a rather bad experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. More

by gearshifty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Becca Scott, Carmelo Adorno, KEVIN PERKINS

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Nov 28, 2024

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 16, 2024

Dealership Rating
Employee Rating

Great service. Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a te More

by ranger175_75440
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

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Nov 18, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 13, 2024

Dealership Rating
Employee Rating

Clean and well maintained dealership. Wish they offer a carwash after the maintenance was completeld! More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

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Nov 14, 2024

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 02, 2024

Dealership Rating
Employee Rating

It was a great and seamless experience. Very smoothly ram service department. Was in and out. More

by cameroncraig56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw , Cesar Martinez

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Nov 04, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 29, 2024

Dealership Rating
Employee Rating

Service was great but I am sick of the spam messages. I already did a text survey. It was a car appointment. Not everything needs a review or feedback. More

by lukelarue55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw , Cesar Martinez

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Oct 29, 2024

Toyota of Rockwall responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 12, 2024

Dealership Rating
Employee Rating

Kasey is simply the best! There is no one I trust more than her with my vehicle. More

by STEVE.POWELL1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw , Cesar Martinez, Steve Powell

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Oct 13, 2024

Toyota of Rockwall responded

Steve, We are very happy to hear Kasey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2024

Dealership Rating
Employee Rating

Friendly - knowledgeable- really care about the customers! Wait time was minimum! It is also very easy to get scheduled in for maintenance check! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Delavega, Kevin McGuire

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Aug 31, 2024

Toyota of Rockwall responded

Thank you so much, Rich, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

August 21, 2024

Dealership Rating
Employee Rating

Came in diagnosed the issue and returned the truck within the same day. No sugar coating... and no extra charges More

by johnmassad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw , Sam Delavega, Dan Landrum, Cesar Martinez, Kevin McGuire

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Aug 21, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, John, for choosing Toyota of Rockwall!

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