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Lonnie Wade
Lonnie Wade at Toyota of Rockwall
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Lonnie Wade

Parts Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.6
70 Reviews

Dealership Experience

11 yrs

4.6

70 Reviews

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70 Reviews of Lonnie Wade

February 08, 2025

Dealership Rating
Employee Rating

Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do. More

by hgillie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw

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Feb 08, 2025

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 01, 2025

Dealership Rating
Employee Rating

Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More

by valakablack41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw

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Feb 03, 2025

Toyota of Rockwall responded

Thank you for your business and this Service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2025

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Employee Rating

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw

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Jan 17, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2025

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Employee Rating

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan, Mick Schott, Sam Heidel, Kasey Boysaw, ERNESTO MUNOZ, KEVIN PERKINS, ALEJANDRO PADILLA

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Jan 17, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 23, 2024

Dealership Rating
Employee Rating

it was very good experience and good customer service; car was handled with care and problem was resolved More

by BrianDavis_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw

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Dec 23, 2024

Toyota of Rockwall responded

Brian, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 15, 2024

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Employee Rating

Absolute great, The repairs were done on time, and also the shuttle service is great. More

by giannifontanot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw

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Dec 16, 2024

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2024

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Employee Rating

Bought a car from them recently and had a rather bad experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. More

by gearshifty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Becca Scott, Carmelo Adorno, KEVIN PERKINS

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Nov 28, 2024

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 16, 2024

Dealership Rating
Employee Rating

Great service. Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a te More

by ranger175_75440
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

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Nov 18, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 13, 2024

Dealership Rating
Employee Rating

Clean and well maintained dealership. Wish they offer a carwash after the maintenance was completeld! More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

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Nov 14, 2024

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 02, 2024

Dealership Rating
Employee Rating

It was a great and seamless experience. Very smoothly ram service department. Was in and out. More

by cameroncraig56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel, Kasey Boysaw , Cesar Martinez

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Nov 04, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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