Lonnie Wade

5, I have purchased no less than 10 vehicles in my 30 years of driving. I can honestly say that from the time I entered the doors at the Toyota of Rockwell dealership till I drove away with my new vehi years of driving. I can honestly say that from the time I entered the doors at the Toyota of Rockwell dealership till I drove away with my new vehicle it was by far the best buying experience I have ever had at a dealership. Each and every staff member that I encountered was the essence of professionalism and courtesy. My sales representative Prince, was professional, courteous, and supportive during the entire process. I feel that he truly enjoys working with customers. His personality is well suited for a career in any field that requires direct interaction and contact with people. I hope that the executive staff at the Toyota of Rockwall dealership recognizes that Prince is an asset to your business and has the promise of great potential. Sincerely yours George L Aurand More

Report | Print

Not eager to help, do a poor job on a simple oil change and tire air up, had one low tire left with three low tires. Didn’t wash our car but as we could see all the cars before us were washed when asking a and tire air up, had one low tire left with three low tires. Didn’t wash our car but as we could see all the cars before us were washed when asking an employee if they do car washes he said he didn’t know if the dealership washes cars. How does an employee for a car dealership not know if they wash cars or not when he works in maintenance. Also don’t know if it’s because we are not driving a Toyota but we bought the car from yall but they walked by us and checked in other cars and asked what they needed as me and my wife and baby sat there when we were clearly there first waiting watching employees walk around like they were scared to talk to customers and waited for someone else to jump on it. Overall xxxxty experience Toyota is not known for that at all my family has been doing business with y’all for years but I can say I’d be just fine never going back there after that. Thank you have a wonderful day! More

by Lreed5 Verified Customer Verified Customer

Report | Print

From start to finish lack of communication and directions in all aspects of the dealership. in all aspects of the dealership. More

Report | Print

Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do. vehicle when the car is old. There is a sign in front of the dealership that says they do. More

by hgillie1 Verified Customer Verified Customer

Report | Print

Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More

by valakablack41 Verified Customer Verified Customer

Report | Print

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66 Verified Customer Verified Customer

Report | Print

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122 Verified Customer Verified Customer

Report | Print

it was very good experience and good customer service; car was handled with care and problem was resolved car was handled with care and problem was resolved More

by BrianDavis_21 Verified Customer Verified Customer

Report | Print

Absolute great, The repairs were done on time, and also the shuttle service is great. the shuttle service is great. More

by giannifontanot Verified Customer Verified Customer

Report | Print

Bought a car from them recently and had a rather bad experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. More

by gearshifty Verified Customer Verified Customer

Report | Print