Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Lonnie Pope
Refer Me
Lonnie Pope
Service Advisor & Co-Manager
Sunset Ford of Waterloo
1425 N Illinois Route 3
Waterloo, IL 62298
255 Reviews
Dealership Experience
9 yrs, 3 mos
Industry Experience
11 yrs, 5 mos
Languages Spoken
English
255 Reviews
Write a Review
255 Reviews of Lonnie Pope
March 10, 2025
Easy to talk to salespeople very knowledgeable. They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly They are very helpful in selecting the right vehicle for me. The dealership is very clean. Everyone is super friendly More
by Michaellindhorst52
Other Employees Tagged: Joe Hill, Kyle Brewer, Greg Henry, Adrian Fitch, John Ries
March 04, 2025
Best experience in ever had sales staff was amazing and the garage staff the same the garage staff the same More
by Joelcasson64
Other Employees Tagged: Greg Henry, Adrian Fitch, Martin Beltran, Hillary Kaufmann, Andrew White
February 17, 2025
Buying a car from Sunset is a pleasant experience. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. More
by mjones2004
September 09, 2024
Rude person. I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to a coworker that way and how is she getting away with it is beyond me. I hope I never have to deal with her and honestly don't think I'll be back! More
by Mills
September 04, 2024
Lonnie is a fantastic service advisor. She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fa She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fact that several other dealerships are closer to home). More
by TM
September 04, 2024
Lonnie speaks aggressively with customers. She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains if you schedule appointments online. She is consistently changes what she states is "Ford Policy" in regards to courtesy vehicles for repairs but refuses to provide anything in writing. Your sales staff is amazing and for that reason we will continue to come back. More
by DSMNR04
Verified CustomerSeptember 04, 2024
Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! More
by TNP
August 21, 2024
I just bought a new Ford Maverick truck from Joe Hill at Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got some new material from him.😁Bottom line, I highly recommend buying a new or used vehicle from Joe at Sunset Ford. More
by Oldman13
Other Employees Tagged: Joe Hill, Bill Rolufs, Kyle Brewer, Noah Schmidt
Dealership Inventory (117 Vehicles)
