Lokey VW

Our experience with Lokey VW was a long, painful one. I’m sure I’ll forget some of the silliness that we went through, but it started with us looking for a specific car that was supposed to be at the lot I’m sure I’ll forget some of the silliness that we went through, but it started with us looking for a specific car that was supposed to be at the lot. We test drove a different car for an unknown reason, and instead of just saying they didn’t have the car we wanted, tried to make us buy the car we test drove. When we said we were just going to wait for the other car to come in, it magically showed up on the truck right that minute. After the test drive we noticed some scratches and a dent towards the back of the car. We said we still wanted it if that could be fixed. Our salesman said it would be done in a couple of days. Nearly three weeks later (18days) , we finally got the car. I will say the people in the body shop were very helpful and communicated well once we got to start talking to them about two weeks in. I talked to business office people, managers, and salesman and got the run around from everyone at the dealership. After hearing how long they have been in business from almost everyone that we talked to, I expected more. We will hope that as we get the car serviced there in the coming years, they can redeem such a poor sales experience. We actually like the car a lot, and a lot of the bad experience could have been prevented either by following up after the sale, or not promising things that were clearly not happening in the time frame that was communicated. More

by m3eric2007 Verified Customer Verified Customer

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Josh and Dan were super helpful at putting me into my first car! They were truly helping me to the best of their abilities! first car! They were truly helping me to the best of their abilities! More

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I’ve been a Lockey customer for over 10 years, and the experience has always been excellent. The sales representatives are great, and the technical support is outstanding. experience has always been excellent. The sales representatives are great, and the technical support is outstanding. More

by vildanasisic Verified Customer Verified Customer

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Clean, professional, friendly, accommodating, enthusiastic, employees are very positive. I can always trust them to give me the best service. enthusiastic, employees are very positive. I can always trust them to give me the best service. More

by ftts.gi Verified Customer Verified Customer

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Good location and great sales staff. The dealership has a good culture and is customer centric The dealership has a good culture and is customer centric More

by mlswrence5411 Verified Customer Verified Customer

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Great friendly and personable. Always willing to help. Will always come back. Thank you for the amazing service and willingness to help and listen to my needs and wants. Always willing to help. Will always come back. Thank you for the amazing service and willingness to help and listen to my needs and wants. More

by bjvcormier Verified Customer Verified Customer

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N the financial development I was charged 15 dallors for a service I should have for a new vehicle all ready. a service I should have for a new vehicle all ready. More

by Weathersby021966 Verified Customer Verified Customer

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The Customer Service has gone above and beyond what I’ve ever experienced or expected from a car dealership. In addition to all of that when I got a flat tire, they had me in and out of there within 30 minu ever experienced or expected from a car dealership. In addition to all of that when I got a flat tire, they had me in and out of there within 30 minutes and had a car wash added to it for free of charge, I am so grateful and so impressed with lowkey that I would highly recommend them to anybody looking to purchase a vehicle. More

by janefederoff Verified Customer Verified Customer

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Polite people, kind they know what they are doing,they work hard to get u in a vehicle I have no problem coming back to get another car 😎😎😎 work hard to get u in a vehicle I have no problem coming back to get another car 😎😎😎 More

by roberts.jeff.50 Verified Customer Verified Customer

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Outstanding service, thanks again for another fine VW, I will be back for either another VW or Subaru will be back for either another VW or Subaru More

by bpshenk Verified Customer Verified Customer

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