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Loan Pham
Loan Pham at Jim Ellis Chevrolet
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Loan Pham

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.6
110 Reviews
4.6

110 Reviews

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110 Reviews of Loan Pham

November 16, 2024

Dealership Rating
Employee Rating

Everything was great! !! Loan was so nice, helpful and friendly!!! I appreciate the ride home and back! Everything was very easy! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Jim Ellis Chevrolet responded

Thank you so much for your kind words, Judy, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

November 06, 2024

Dealership Rating
Employee Rating

Great service and product, purchase 2025 Corvette, Sales and finance did a great job., i was in and out of the dealership in a few hours. More

by lashawnreaves
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Reggie Stagmaier, Kalo Brantley, Ron Durham, Adam Toms

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Nov 07, 2024

Jim Ellis Chevrolet responded

It's great to hear that we were able to get you exactly what you needed. Congratulations on your 2025 Chevrolet Corvette! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

November 04, 2024

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Employee Rating

Failed to fix issue with recall. Still haven't ordered part to fix our recall More

by NICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier, Michael Fair, Jason Blanchard, Brian Baker, Nicolas Caicedo

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Nov 08, 2024

Jim Ellis Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 457-8211 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 21, 2024

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Employee Rating

The service was great. Experience was wonderful. Retanza always takes great care of me and my baby. I can't say enough about these folks making a not so great situation p More

by idonthaveascreenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Iwuji, Retanza Grier

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Oct 21, 2024

Jim Ellis Chevrolet responded

We are very happy to hear that Retanza provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

October 18, 2024

Dealership Rating
Employee Rating

Wonderful experience overall, fair negotiations, helpful staff, great financing, great car! Service dept on my Chevy Volt (trade in) was also helpful and fair. Excellent experience overall. More

by ad.steedley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Iwuji , Clarence Williams, wonderful guy!!!

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Oct 18, 2024

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

October 15, 2024

Dealership Rating
Employee Rating

The entire team provides great service and professionalism each time I had to service my vehicle. More

by rebyfj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier, Michael Fair, Jason Blanchard, Brian Baker, Nicolas Caicedo

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Oct 16, 2024

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 09, 2024

Dealership Rating
Employee Rating

The visit salesman was respectfully, friendly. He saw to it that I tried the knot. More

by DWTHEBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier, Michael Fair, Jason Blanchard, Brian Baker, Nicolas Caicedo

Report | Print
Oct 10, 2024

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

October 03, 2024

Dealership Rating
Employee Rating

Loan was terrific, kind and knowledgeable as to arranging my service. She gave superior answers and info concerning my Silverado and its 3.0 duramax diesel engine More

by KKJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 04, 2024

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

September 25, 2024

Dealership Rating
Employee Rating

You made 5 star rating in hiring Loan. She represents Jim Ellis well. Give her a significant raise! Folks like her are hard to find and keep More

by psumner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 26, 2024

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Sep 29, 2024

Jim Ellis Chevrolet responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Dealership Rating
Employee Rating

If you need service on any Silverado 2500 and up Loan Pham is the best. Work is always done on time and from making the appointment to status updates she will keep you informed of any changes and time fr More

by gblack5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 18, 2024

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and Loan and our team look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

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