Lisa Valle

Our Sales person Osman and finance manager David were great. I highly recommend them and will be back to do business with them in the future. great. I highly recommend them and will be back to do business with them in the future. More

by damianov1951 Verified Customer Verified Customer

Report | Print

Late Sunday March 16th I inquired about a vehicle for sale through Their online chat the car was listed for sale without pictures, as I live a few hours away pictures are important. The chat was of no as sale through Their online chat the car was listed for sale without pictures, as I live a few hours away pictures are important. The chat was of no assistance. Monday the 17th I sent an email again asking for pictures. I promptly received a reply at 12:42 pm stating that a sales consultant would get with me. By 6:46 pm the same day I had not been contacted so I sent a reminder email that I was still waiting. At 6:58pm I was told that the car is still available and it was going through a reconditioning process, still no pictures were sent. At 10:12 pm still on Monday I received an email from a different Sales person stating that I would received pictures tomorrow. On Tuesday Morning at I received an email stating that the car I was interested was sold on Monday Morning. The car was sold hours prior to me me being told it was still available. On Wednesday March 18 at 1:59pm I received an email about a pricing change alert on the car. The same vehicle that I was informed was going through a reconditioning process and was still available but had actually been sold many hours prior. On Friday March 21st at 1:00pm I again received an email on a pricing alert change on the vehicle I had inquired about that had been sold on Monday morning. This is prime example of extremely poor customer service, and one of the may reasons car salesman and dealerships are loathed by many consumers. More

Report | Print

Osman very good job Very nice and excellent job he explains everything about the car explains everything about the car More

Report | Print

Professional, knowledgeable and helpful were the staff at BMW. Made buying a car enjoyable and effortless. BMW. Made buying a car enjoyable and effortless. More

by visage63 Verified Customer Verified Customer

Report | Print

Great office, great people, and great experience! ! Everyone was really easy to work with. Would work with this dealer again. ! Everyone was really easy to work with. Would work with this dealer again. More

by jackd.seal Verified Customer Verified Customer

Report | Print

Es muy especial con muy buena atención y un servicio de primera lo recomiendo a mis amigos primera lo recomiendo a mis amigos More

by Marbelysandinoleyva4 Verified Customer Verified Customer

Report | Print

Always helpful. Jonathan helped me in a very professional manner and went out of his way for me. Looking forward to many more years with you guys Jonathan helped me in a very professional manner and went out of his way for me. Looking forward to many more years with you guys More

by jrhoder Verified Customer Verified Customer

Report | Print

Talal did a great job! Great service and very knowledgeable. Lisa did outstanding organizing this sale. Great service and very knowledgeable. Lisa did outstanding organizing this sale. More

by frank.petruno Verified Customer Verified Customer

Report | Print

BMW of Sarasota went over and beyond to deliver a fantastic customer experience. We drove all the way from New Port Richey, and the drive was way worth it. fantastic customer experience. We drove all the way from New Port Richey, and the drive was way worth it. More

by miggil82 Verified Customer Verified Customer

Report | Print

Osman was knowledgeable,courteous, patient and very helpful I would give 6 stars if I could! helpful I would give 6 stars if I could! More

Report | Print